JOB SUMMARY

The Product Owner will maximize the value of development teams by helping them to focus on high priority fixes and enhancements for our customers while remaining competitive and maintaining low technical debt. The Product Owner collaborates with stakeholders to define product requirements, acceptance criteria and to produce a clearly defined and prioritized backlog. Success in this role will ensure the software solution will be effective from a retail business and logistics perspective, while understanding the necessary technical requirements to meet industry standards.

JOB REQUIREMENTS

• 4+ years’ experience as Product Owner or Senior Business Analyst.
• Certified Scrum Product Owner.
• Proven track record of making data-driven, fact-based decisions.
• Ability to gather and parse the opinions of multiple stakeholders.
• Business acumen, accuracy in estimating the market size and viability of a prospective product or feature.
• A true passion for retail technology
• Ability to resolve conflicts and motivate your team to realize its full potential.
• Ability to learn and maintain knowledge of competitors.
• Functional knowledge of IBM Sterling Order Management System (OMS) workflows and configurations.
• Familiarity with Salesforce Service Cloud, Gladly, or similar customer service/call center platforms.
• Ability to interpret and work with API contracts, data structures, and system integration points.
• Experience working with UX/UI designers and tools like Figma, Miro, or equivalent for product ideation and refinement.
• Skilled in defining and tracking product KPIs or OKRs for data-informed decision-making.
• Moderate travel (up to 10%) may be required for cross-site collaboration or user research sessions.

• Represent the business in prioritizing defects and enhancements and ensuring clear communication of their value.
• Shape and execute the product strategy that meets the department goals, engage in business case development, and ensure adherence to Agile principles.
• Define and communicate to both functional and technical team members the product’s overall vision, roadmap objectives, and goals.
• Prioritize backlog of features (defects and enhancements) for use in sprint planning with development.
• Work with development teams to define sprint goals.
• Ensure that well-formed user stories and artifacts help to detail new features, enhancements, and fixes based on feedback from the team.
• Create acceptance criteria with the team and sign-off that the work is done.
• Coordinate technical design of new features/software with Application Development and interfacing systems.
• Partner with Scrum Masters, Business Operations, and various technical teams/partners, including software, hardware, O/S, and database management.
• Solicit feedback and functional requirements through interviews, surveys, and observations.
• Perform use-case analyses and identify opportunities for process optimization.
• Draft and evaluate process flows, logical data models, and entity relationship diagrams as needed.
• Coordinate with Quality Assurance team for User Acceptance testing.
• Collaborate with engineering and architecture teams to align product features with technical constraints across platforms like IBM Sterling OMS, Salesforce, and Gladly.
• Partner with UX/UI designers to co-develop wireframes and user flows that improve usability and reduce customer friction.
• Define product success metrics and ensure delivered features are measurable and aligned with business objectives.
• Facilitate cross-functional prioritization and remove blockers by influencing stakeholders across operations, tech, and support without direct authority.