JOB DESCRIPTION:

We are seeking a results-driven Product Owner with CIAM domain expertise to lead the development and evolution of our customer identity platform. This role is critical in shaping secure, user-centric digital experiences for millions of customers. The ideal candidate combines strong identity management knowledge, a product mindset, and excellent communication skills to collaborate across business, technical, and compliance teams.

Key Responsibilities:

• Product Ownership & Vision
• Define and maintain the product roadmap for CIAM capabilities (registration, authentication, consent, identity proofing, etc.)
• Own the product backlog; prioritize features based on value, risk, compliance, and customer impact
• Translate business requirements into epics, features, and user stories
• CIAM Expertise
• Work closely with architects and engineers to design secure, scalable CIAM solutions (OAuth2, OIDC, SSO, MFA, identity federation, etc.)
• Ensure CIAM solutions meet regulatory, privacy, and security standards.
• Stakeholder Collaboration
• Serve as the liaison between business units, developers, compliance, and UX teams
• Lead grooming sessions, sprint planning, and product demos
• Communicate effectively with executive stakeholders and translate technical topics into business value.
• Customer-Centric Focus
• Advocate for frictionless and secure digital identity journeys
• Analyze customer feedback and usage data to continuously improve CIAM features
• Ensure accessibility, inclusivity, and usability of CIAM experiences across channels (web, mobile, APIs)

QUALIFICATIONS:

• 5+ years of experience as a Product Owner or Product Manager in technology, with at least 2+ years focused on CIAM, IAM, or security domains
• Solid understanding of CIAM concepts and technologies (e.g., FIDO,OAuth2, OpenID Connect, SAML, MFA, identity verification)
• Experience with identity platforms such as Ping Identity or custom IAM solutions
• Strong communication and interpersonal skills to bridge technical and non-technical stakeholders
• Agile/Scrum experience; ability to write clear user stories and acceptance criteria
• Experience in the financial services sector
• Familiarity with Zero Trust architecture and customer authentication patterns (e.g., step-up auth, adaptive MFA)
• Product certification (e.g., CSPO, SAFe PO/PM) is a plus
• Comfortable leading cross-functional teams and managing conflicting priorities
• Passionate about digital identity and the evolving landscape of customer trust and security

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

• Product Ownership & Vision
• Define and maintain the product roadmap for CIAM capabilities (registration, authentication, consent, identity proofing, etc.)
• Own the product backlog; prioritize features based on value, risk, compliance, and customer impact
• Translate business requirements into epics, features, and user stories
• CIAM Expertise
• Work closely with architects and engineers to design secure, scalable CIAM solutions (OAuth2, OIDC, SSO, MFA, identity federation, etc.)
• Ensure CIAM solutions meet regulatory, privacy, and security standards.
• Stakeholder Collaboration
• Serve as the liaison between business units, developers, compliance, and UX teams
• Lead grooming sessions, sprint planning, and product demos
• Communicate effectively with executive stakeholders and translate technical topics into business value.
• Customer-Centric Focus
• Advocate for frictionless and secure digital identity journeys
• Analyze customer feedback and usage data to continuously improve CIAM features
• Ensure accessibility, inclusivity, and usability of CIAM experiences across channels (web, mobile, APIs