We pride ourselves on delivering the best service for our members, though our established physical branches and our developing digital capability. We now have the biggest high-street branch network in the country, our App is being used by members 20 million times per week, every month we see over 15 million visits to our website and our members make a payment or transaction on our digital services over 18 million times each month.
Whilst we have had great success so far, we obsess about our members and their experience and need to respond faster than ever. We are on a hugely exciting journey to deliver legendary service for our members across our physical and digital estates, and to become the best place to work. This is all designed to ensure we meet our member’s needs not just for today but ensure we’re ready for their needs of tomorrow too.
We’re building our Technology Community with new perspectives, diverse backgrounds, and richly varied experience. And that’s where you come in…
The Product Owner for Current Account Originations will make critical prioritisation decisions about the design, build and running of one of the key sales journeys for the Society.
You’ll be accountable for ensuring the ongoing alignment of the outcomes your team is delivering to the Product and broader Society Strategies, balancing business outcomes, delivery priorities and the development of new technical capabilities with capacity and cost. You’ll lead a cross-functional team of experts from a wide range of disciplines, shaping OKR’s to ensure a framework for the assessment of progress and value realisation, whilst nurturing a culture of accountable freedom and continuous improvement.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

ABOUT YOU

• A strategic thinker, enabling you to build a roadmap of technical change that aligns with business goals and customer needs, as well as challenging stakeholders to think beyond the short-term and/or tactical.
• A strong collaborator, who builds effective relationships with cross functional, technical teams and stakeholders to define and prioritise product features and requirements in line with business needs.
• A proven track record of communicating with and successfully influencing business and technical stakeholders at a range of levels to share the product vision and roadmap and provide updates on progress. You should also feel comfortable having conversations with design and technical colleagues about the more detailed aspects of proposed solutions to ensure successful delivery of required outcomes.
• Decisive when assessing demand, even when the decision may not be an easy or popular one and effectively manage the team’s backlog and work based on changing requirements.
• A strong customer focus with the ability to assess whether proposed solutions effectively meet customer and business need. This includes working closely with delivery teams to ensure timely delivery of high-quality releases.
• Able to act as the primary point of contact for delivery teams and stakeholders regarding product-related issues, taking ownership for the resolution of problems.
• Effective at identifying, and proactively managing, risks to the successful delivery of key outcomes, as well as adjusting priorities in response to emerging challenges.
• Commercially aware, helping you to assess the strategic and financial benefits of demand, as well as developing business cases for product’s own backlog of change.
• Confident in managing and prioritising a diverse and fast-paced workload, using your judgement to identify what is most important, maintaining momentum of key initiatives and escalating effectively where support is needed.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

From reviewing, critically assessing and managing requests for new demand, to working with our Business Analysts, Engineers and Architects to shape solutions to meet desired outcomes, you’ll be responsible for developing and maintaining the roadmap of change for Current Account Originations.
To do this, you’ll work closely with the Senior Product Owner to understand the strategic priorities of Retail Product Originations and how these support the achievement of Society’s blueprint. You’ll be proactive working with your stakeholders to understand their priorities and how we can maximise the value that we deliver to our customers.
You’ll also be a key point of contact for stakeholders regarding key deliveries, keeping them updated on progress and working with delivery colleagues to help resolve issues when they arise.
We’ll need you to develop a good understanding of the applications and systems that we maintain (as well as the key processes, journeys and products that they support), so you are able to develop a backlog of improvements and enhancements.
You’ll also be proactive in working with other product owners from around the business, business stakeholders, architects and engineers to shape our roadmap for the medium and long term.
As a member of a wider community of Product Owners, you’ll also have the opportunity to share and inform best practice across the organisation, as well as continuously enhancing your own skills and capabilities through the support available to take ownership for your own development.