Product Owner, Payments Acceptance AER at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Ownership, Payments Acceptance, Roadmap Development, Stakeholder Management, Design Thinking, Data Analytics, AI Tools, Backlog Prioritization, OKR Tracking, Risk Management, Customer Journey Mapping, Commercial Acumen, Technical Understanding, Communication Skills, Decision Making, Leadership

Industry

Financial Services

Description

See yourself in the team Business Banking (BB) offers a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers. We also take care of our personal and institutional online trading customers. Payments Acceptance (PA) team supports the full spectrum of customers’ needs from start-up businesses to institutional customers, including product management, analytics and customer strategy. You will be working as part of the Acquisition, Engagement and Retention Crew. We build experiences customers and colleagues love specific to our products in Payments Acceptance. Do work that matters Lead and define the product vision, goals and roadmap. Lead the end-to-end development of the service excellence roadmap ensuring maximum output and quality from the squad. Apply domain expertise to support prioritisation and successful achievement of business and squad objectives. In this role, you will be responsible for enhancing the servicing we provide to our merchant customer base, frontline and operations teams. You will report to the Acquisition Engagement and Retention Crew Lead and lead a customer journey squad focused on building our 2.0 experiences. Your responsibilities include but are not limited to: Apply expertise to support prioritisation, balance trade-offs, and explore strategies to successfully achieve business outcomes. Accountable for addressing impediments, driving decisions, and resolving escalations. Act as the voice of the business and translate this for the team. Drive project inception and exploration to ensure alignment of digitisation and service strategy. Formulate hypotheses to validate customer problems and define clear learning objectives that will inform product roadmap and prioritisation decisions. Identify, articulate, and manage risks and compliance across streams of work. Incorporate design thinking and analytics to inform product design. Lead and develop the initiatives, and engagement with senior stakeholders/business units to manage the delivery of the squad’s roadmap. Lead the Squad day-to-day to deliver change and lifecycle activities. Maintain a well prioritised Backlog to deliver business and customer outcomes. Manage senior business and technical stakeholders to ensure that prioritisation is understood and agreed to. Manage the squad’s performance to defined objectives including OKR tracking, etc. We are looking for people who have Proven Product Owner experience, ideally within payments or digital Strong leadership capabilities with excellence in driving results and delivering customer satisfaction Demonstrated use and interest in AI tools Technical background and good technical understanding A passion for servicing customers and experience doing so Strong communication skills, both verbal and written A curiosity for all-things-digital, keeping tabs on the latest technology trends Developed thought leadership, decision making and prioritisation skills Experience in liaising with a range of stakeholders from senior managers to technical developer teams Highly analytical skills with a strong commercial acumen If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 29/05/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

Lead the product vision and end-to-end development of the service excellence roadmap for merchant customers. Manage a customer journey squad to deliver digitisation and service strategy while maintaining a prioritised backlog.