Product Owner - Process Excellence

at  Commonwealth Bank

MARKETING & CORPORATE AFFAIRS PROCESS EXCELLENCE LEAD

• You are passionate about process improvement, program delivery CI
• We are customer obsessed, resilient & empowered
• Together we can support the effective delivery of the change solution; working cross functionally to ensure change outcomes are successfully achieved

• Lead process improvement initiatives: Lead multiple concurrent projects or programmes of work (various complexity) with the overarching ambition to simplify and streamline processes, while managing operational risk.
• Identify process improvement opportunities: Be able to identify process improvement opportunities, scope and quantify potential benefits of those opportunities – then deliver to those benefits
• Stakeholder engagement: Engage across the function / Group to assess and deliver process improvement initiatives – including refining problem statements, understand root cause, outline target state and measures of success, identify opportunities and monitor and govern implementation.
• Monitor: Monitor and maintain oversight of status of all processes, improvements, ensuring governance requirements are meet, set performance targets and track against objectives, reporting to executive forums on a regular basis.
• Measurable outcomes: Be able to demonstrate at the end of a reporting period what material benefit has been achieved as a result of the process improvement work undertaken.
• Build competence. Coach the function in learning and applying process excellence (during BAU continuous improvement and/or project execution)
• Establish continuous improvement and mature process management practices.
• Undertake any other tasks assigned by your manager that you have the capability to perform safely