Product Owner Senior Scams at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Owner, Delivery Leadership, Risk Management, Regulatory Compliance, Operational Sustainability, Data Analysis, Automation, Scam Identification, Stakeholder Alignment, Agile Delivery, Backlog Management, Prioritization, Dependency Management, Customer Journey Design, Fraud Management, Policy Interpretation

Industry

Financial Services

Description

You have an absolute passion for protecting customers and reducing scam harm in moments that matter You enjoy being an empowered delivery leader who drives high‑impact outcomes across complex risk, regulatory and operational environments You are excited about using emerging technology, data and automation to improve scam identification, lodgement and resolution experiences Do work that matters This role will see you take responsibility for delivering a seamless and compliant end‑to‑end scams complaints and resolution journey for RBS. In a rapidly evolving regulatory and industry landscape you will work across channels and systems to ensure customers experience fair, clear and timely outcomes, while balancing risk, compliance and operational sustainability. See yourself in our team The Everyday Banking team supports the full spectrum of customers’ transaction banking and deposits needs from birth through to retirement. We support over 9 million customers manage their day to day spend, save to achieve their financial goals, and more. We have end to end accountability for all Retail Deposits and Transactions products and customer experiences, the groups Open Banking obligations and key customer journeys including Disputes, Deceased Estates and Retail Authorities and Tokenisation. Within Everyday Banking, the E2E Customer Journeys Crew is responsible for the design and delivery of exceptional customer journeys for critical processes such as Disputes, Deceased Estates and Retail Authorities, Tokenisation and Scams. These journeys are an opportunity to show true care for our customers as they engage with us at moments that matter, when they are in particularly vulnerable circumstances. As a Senior Product Owner Scams, you will be accountable for delivery across the scams complaints and resolution journey, working closely with Product Managers, Risk, Operations, Compliance, Legal and Fraud (GFMS) and Customer Service teams across the Group. More specifically you will Support implementation of the ACMA Scam Prevention Framework and AFCA Receiving Bank Rule Establish day 1 controls and playbooks, while shaping a sustainable mid‑term operating model aligned to industry direction Reduce customer friction and rework while strengthening defensibility, fairness and loss outcomes Translate regulatory, policy and industry requirements into clear guidelines and SOPs for change initiatives where Retail customers may make us aware of a scam Facilitate stakeholder alignment and prepare materials for governance, risk and regulatory forums as required Act as a strong advocate for risk‑aware, customer‑first delivery, embedding controls and compliance into solutions by design We're interested in hearing from people who have: Proven experience as a Product Owner or delivery‑focused product leader, ideally within financial services Ability to navigate complex risk, policy, compliance and regulatory requirements while still delivering at pace Experience working on scams, fraud, disputes, complaints or regulated servicing journeys (preferred) Effective communicator and strong collaboration skills with the ability to align diverse stakeholder groups Strong delivery skills in an Agile environment, including backlog management, prioritisation and dependency management Organisation skills to keep initiatives on track, managing significant change and time pressures A Risk Management mindset to assess and control an organization’s exposure to risks of various kinds and apply this appropriately to diverse situations If this sounds like you apply now! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 30/03/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

This role is accountable for delivering a seamless and compliant end-to-end scams complaints and resolution journey, working across channels and systems to ensure fair and timely customer outcomes while balancing risk and compliance. Key tasks include supporting the implementation of regulatory frameworks, establishing initial controls, reducing customer friction, and translating requirements into clear guidelines and SOPs.