What You'll Do 

• Act as the key interface between customers, business stakeholders and delivery teams, ensuring priorities are aligned and understood. 
• Work day-to-day with a dedicated cross-functional product squad, providing clarity, direction and ongoing support throughout delivery. 
• Translate customer, business and operational needs into clear priorities, actionable requirements and well-defined outcomes. 
• Own and continuously refine the product backlog, ensuring work is prioritised according to customer value, business objectives and technical considerations. 
• Partner closely with Product Managers and Designers to contribute to discovery activities, validate opportunities and shape effective solutions. 
• Collaborate with engineers to break down complex initiatives, define acceptance criteria and make informed trade-off decisions during delivery. 
• Facilitate and actively participate in Agile ceremonies including backlog refinement, sprint planning, reviews and retrospectives. 
• Partner closely with technology, operations and business stakeholders to manage dependencies, resolve issues and maintain alignment. 
• Use customer feedback, operational insights and performance data to evaluate outcomes and inform future priorities. 
• Champion continuous improvement within the team, leveraging emerging technologies and AI tools to improve ways of working, delivery effectiveness and product quality. 

What we’re looking for 

• 3+ years experience working as a Product Owner, Product Manager or similar digital product role within a software, technology or digital environment. 
• Strong experience translating customer, business and operational needs into clear requirements and delivery priorities. 
• Experience working closely with software engineering teams in Agile environments, with a strong understanding of modern product delivery practices. 
• Proven ability to manage competing priorities, navigate ambiguity and make informed trade-off decisions. 
• Strong stakeholder management and communication skills, with the ability to build trust across technical and non-technical audiences. 
• Highly organised and comfortable bringing structure and clarity to complex problems. 
• Strong analytical and problem-solving skills, using data and evidence to support decision-making. 
• A collaborative mindset with the ability to influence, align and drive outcomes across multiple stakeholders. 
• A genuine focus on customer outcomes, balanced with commercial, operational and technical considerations. 
• Experience with SaaS products, digital platforms or complex workflow-based systems would be highly regarded. 

• This role can be based in Melbourne or Sydney.