Product Owner at Southwest Airlines

, , India -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Agile, Scrum, Product Backlog Management, User Story Creation, AI Platform Management, MLOps, LLMOps, Stakeholder Management, AWS, SageMaker, Bedrock, Business Analysis, Project Management, API/SDK Strategy, FinOps, Change Management

Industry

Airlines and Aviation

Description

Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: About Us At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world. If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight. The Product Owner Global at Southwest Airlines serves as the voice of the Customer and plays a pivotal role in shaping technology‑enabled products from concept through delivery. In this role, you’ll partner closely with Product Management, Business stakeholders, and cross‑functional Technology Teams to define priorities, translate vision into actionable backlog items, and ensure solutions deliver meaningful outcomes while maintaining technical integrity. As we continue to grow our Global Innovation Center (GIC) in Hyderabad, we’re hiring Product Owners across multiple Pods and initiatives—each offering the opportunity to drive clarity, influence direction, and bring high‑impact products to life in a fast‑paced, Agile environment. Read below for specifics on the Pods we're hiring for: Agentic AI – ETO Products Pod The Agentic AI – ETO Products Pod focuses on building intelligent agents that support internal enterprise and back‑office Teams by simplifying workflows and improving operational efficiency across Technology, Support, and Operations. In this role, you’ll drive AI capabilities end‑to‑end—from discovery through production adoption—working closely with technical users, Engineers, and stakeholders across India and the U.S. You’ll define how agentic solutions are measured, shipped, and scaled, using outcome‑driven prioritization to ensure AI products deliver real, observable value while aligning to the metrics that matter in operational environments. AI Platforms Delivery Pod The AI Platforms Delivery Pod builds the foundational platforms that make AI a scalable, secure, and repeatable enterprise capability. In this role, you’ll own the AI platform product vision and roadmap, turning enterprise strategy into prioritized, consumable capabilities that accelerate adoption across Teams. You’ll balance speed, governance, and cost by creating paved roads—such as templates and golden paths—while partnering with Security, Data, Infrastructure, and Application Teams to drive platform reliability and trust. This role works closely with Data Teams to enable integrations across data lake and data warehouse environments, using adoption, value, and service‑level metrics to guide continuous improvement. Responsibilities Prepare backlog for PI Planning and decide which work items become part of the team backlog Serve as the customer proxy Build, refine, prioritize, and maintain the team backlog Partner in Scrum ceremonies such as iteration planning, iteration reviews, and demos Help create user stories and define acceptance criteria Review and accept user stories as complete Contribute to vision and program Backlog Meet with stakeholders to ensure features and subsequent stories meet expectations Drive iteration content by prioritizing user stories May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Ability to make decisions with minimal guidance and oversight Ability to be organized with strong attention to detail and capable of coordinating multiple viewpoints into a single message Ability to understand technical issues Skilled in analytics and problem solving with a high attention to detail Ability to anticipate risks, issues and opportunities, and escalate them accordingly Skilled in presentation, facilitation, communication, and negotiation Ability to be comfortable and articulate in challenging change management scenarios, knowing when to insert self and when to fade back Solid knowledge in Agile including the value and principles, and how they are applied in enterprise environments Education Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training Experience Required: Intermediate-level experience, fully functioning broad knowledge in: Agile and Scrum software development methodologies Business analysis, project management or software development delivering enterprise products and solutions 2-5 years of relevant work-related experience Platform product management: vision, roadmap, OKRs, prioritization Deep understanding of AI platform lifecycle (MLOps/LLMOps), personas and workflows Stakeholder leadership across Security, Data, Infra, App teams; executive communication Value measurement: adoption funnels, ROI/unit economics, service SLAs Backlog ownership: epics, user stories, acceptance criteria, release planning AWS/AICP fluency (SageMaker, Bedrock, AgentCore) to make tradeoffs Preferred: Experience API/SDK and developer experience strategy Responsible AI & governance frameworks FinOps familiarity for AI workloads (cost per inference/training) Change management for enterprise platform rollouts Experience launching internal products with self-service onboarding Other Qualifications Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information Ability to work extended hours as needed Southwest Airlines is an Equal Opportunity Employer. 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Responsibilities

The Product Owner serves as the customer proxy to define priorities and translate the product vision into an actionable backlog. They collaborate with cross-functional technology teams to deliver AI-enabled products and platforms while ensuring technical integrity and value measurement.