Key Responsibilities:

Platform Ownership

• Own and manage the Jira and Confluence roadmap, backlog and prioritisation process.
• Define and champion the vision for effective Atlassian adoption across Technology Delivery.
• Identify opportunities to improve platform capability, user experience and delivery outcomes.
• Partner with delivery leaders to align platform improvements with business needs.

Administration & Governance

• Administer Jira projects, workflows, schemes, permissions, custom fields and configurations.
• Govern project creation, onboarding and offboarding processes.
• Maintain platform standards, governance controls and naming conventions.
• Ensure alignment with organisational delivery frameworks and governance requirements.
• Manage access controls and role-based permissions.

Adoption & Continuous Improvement

• Drive adoption of Atlassian standards, templates and best practices.
• Support teams in improving their use of Jira and Confluence.
• Develop practical solutions that simplify ways of working and reduce complexity.
• Identify, prioritise and implement platform improvements.
• Build momentum through regular delivery of small, meaningful wins.

Stakeholder Engagement

• Act as the primary point of contact for Jira and Confluence.
• Build trusted relationships across Technology Delivery and adjacent business teams.
• Influence stakeholders through expertise, collaboration and delivery outcomes.
• Support change adoption and continuous improvement initiatives.

Reporting & Insights

• Monitor platform health, usage and performance.
• Provide reporting and insights on adoption, platform utilisation and improvement opportunities.
• Track roadmap progress, risks and continuous improvement outcomes.
• Maintain platform documentation, standards and operating procedures.

Experience:

• Strong hands-on Jira Administration experience.
• Experience managing Confluence within an enterprise environment.
• Proven experience owning or managing a platform, product backlog or technology capability.
• Experience developing roadmaps and prioritising competing demands.
• Experience driving user adoption and change initiatives.
• Experience working with Agile delivery teams and practices.

Skills:

• Deep understanding of Jira workflows, schemes, permissions and governance models.
• Strong stakeholder engagement and relationship-building skills.
• Ability to balance governance requirements with practical delivery outcomes.
• Strong problem-solving and continuous improvement mindset.
• Excellent communication and influencing skills.
• Comfortable working independently as the primary Atlassian SME.

Success Measures:

• Increased adoption of Atlassian standards and ways of working.
• Improved user experience across Jira and Confluence.
• Effective project onboarding, administration and governance processes.
• Reduced platform complexity and configuration sprawl.
• Delivery of a prioritised roadmap of improvements.
• High stakeholder satisfaction and engagement.
• Consistent delivery of measurable platform improvements.
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