Product Planning Member - Energy Business Department at Rakuten

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Planning, Service Planning, Data Analysis, Project Management, Customer Experience, Telecommunications, KPI Management, Business Strategy, AI Utilization, Market Analysis, Subscription Models, Consulting, Operational Improvements, Feature Development, User Acquisition, Customer Support

Industry

Software Development

Description

Job Description: Business Overview Rakuten is Japan's largest marketplace and Internet ecosystem, offering a wide range of more than 70 services, including e-commerce, travel, banking, fintech, food delivery, golf, insurance, instant messaging, and mobile networking. Rakuten offers more than 140 services worldwide, of which Communications & Energy Company is the division that operates the cell phone business and other telecommunications and electric energy-related businesses. Please see below for a list of Communications & Energy Company's services*. https://corp.rakuten.co.jp/about/company/communications_energy.html Department Overview In-house Network Promotion Section is responsible for service planning, sales promotion, operation, and improvement, with the mission of growing products centred on the home internet services ‘Rakuten Turbo’ and ‘Rakuten Hikari’ and acquiring more users. Within this, the Business Planning Group is the organisation that handles product strategy and promotion planning. Both the home router “Rakuten Turbo” and the fiber-optic service “Rakuten Hikari” leverage Rakuten Group's big data to explore and implement various initiatives. Furthermore, as a telecommunications provider, we can expand services through enhanced features (such as AI utilization). Specifically, “Rakuten Turbo” launched in 2023 as a new service utilizing the Rakuten Mobile network. As mobile communication technology advances and network quality improves, it is expanding its market share year by year as next-generation home infrastructure. Position: Why We Hire Recruiting additional staff to expand our business. Position Details At our company, which aims to evolve into the No. 1 mobile company, you will be responsible for driving projects within our Home Internet Products business—a key service area—as a Product Planning menber. This includes developing new service features, releasing next-generation menus, and enhancing the experience for existing customers. Specifically: - Supporting executive decision-making in business operations - Managing and analyzing various KPIs, formulating and executing corresponding measures Monthly new subscriber numbers for core services Churn rates for existing service portfolios with hundreds of thousands of users - Data science related to customers, markets, and competitors - Formulating business requirements specifications for service feature improvements - Project management for new service/menu releases - Operational improvements across service management domains - Planning initiatives to enhance customer support and customer experience Work Environment - Total staff: 15 members. The recruiting department has 5 members, with an average age in their 30s. Many members come from other industries and are actively contributing. Mandatory Qualifications: - At least one year of experience in product planning, service planning, or similar roles Desired Qualifications: - English proficiency - Experience in subscription-based business models - Consulting experience - Experience in the telecommunications industry - Management experience Others Information: Additional information on Secondment After joining Rakuten Group, Inc. you will be transferred to Rakuten Mobile, Inc. #business #productmanager #communicationsandenergy #RakutenEnergy Languages: Japanese (Overall - 4 - Fluent) In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world. If you have any trouble logging in, please contact us here Rakuten Group, Inc.: rakuten-recruiting-info@mail.rakuten.com *Please read the Application Requirements(EN) / 募集要項(JP) before applying. Our Diversity & Inclusion Policy and Application Documents Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless of age, gender, nationality, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. Because of this, you are not required to submit any of the following information in order to apply for our job positions. - Gender - Age - Photo - Nationality* - Information not related to business, such as ideological beliefs, family structure, etc. * For legal compliance, we may ask you about your work eligibility. See the details

Responsibilities

The Product Planning Member will drive projects within the Home Internet Products business, focusing on developing new service features and enhancing customer experience. Responsibilities include managing KPIs, formulating business requirements, and overseeing project management for new service releases.