GENERAL INFORMATION

Req #
WD00082342
Career area:
Sales Support
Country/Region:
United Kingdom
State:
Hampshire
City:
Farnborough
Date:
Thursday, May 8, 2025
Working time:
Full-time

Additional Locations:

• Spain - Madrid - Madrid
• Slovakia - Bratislavský - Bratislava
• Germany - Baden-Württemberg - Stuttgart
• United Kingdom - Hampshire - Farnborough

DESCRIPTION AND REQUIREMENTS

We are seeking a highly motivated and experienced individual to join our Lenovo Experience Group (LXG) Partner Digital Experience team which owns and is responsible for managing and optimizing the suite of tools and technologies that enable our Partners, Sellers and support teams. The goal of this role is to ensure that our sales and support teams have the right tools, technologies, and optimal user experience to effectively engage with sellers and Partners to drive sales, and close deals. You will be responsible for the effectiveness, adoption and ultimately user satisfaction of an assigned set of tools & solutions through the measurement of KPIs (eg OSAT) and feedback.
In this role, you will be focused on listening to our Sellers and Partners and improving their experience on deployed platforms. You will lead key initiatives that involve process improvements, tool usability, data & insights, performance and adoption. We are seeking a highly skilled experience manager to join our team with the responsibility of delivering WW revenue growth, Partner Satisfaction, Ease of Use.

Key Responsibilities:

• Own and define the vision and strategic roadmap for partner engagement in alignment with broader business objectives
• Lead the development and execution of the partner portal strategy, including platform evaluation, optimization, and long-term scalability.
• Analyze, design, and improve end-to-end business processes to ensure seamless and efficient partner interactions across learning and development journeys.
• Act as a primary liaison between cross-functional teams and stakeholders (e.g., business operations, learning & development, IT, partner support) to align on priorities and deliver coordinated outcomes.
• Drive global governance processes, ensuring progress tracking, accountability, and cross-team collaboration on strategic initiatives.
• Establish and monitor key performance indicators (KPIs) to evaluate portal usage, process effectiveness, and overall partner satisfaction.
• Champion a culture of continuous improvement, leveraging feedback, analytics, and industry best practices to drive innovation and process automation.
• Ensure compliance with internal standards, data governance, and relevant industry benchmarks.
• Translate platform insights and partner behavior analytics into actionable recommendations for business leaders and decision-makers.
• Lead internal training and change management efforts to ensure successful adoption of new tools, processes, and platform capabilities.

QUALIFICATIONS:

• Bachelor’s degree in business administration, Marketing, Information Technology, or related field (master’s degree a plus).
• 5-8 years of experience in B2B/Channel sales and/or sales enablement roles; experience with channel partner relationship management
• Experience with data analysis, reporting, and dashboards.
• Knowledge of user experience, data analytics, automation, and workflow optimization.
• Proficiency in analyzing sales data to derive actionable insights and continuously improve the sales process.
• Project management experience is a plus.

• Own and define the vision and strategic roadmap for partner engagement in alignment with broader business objectives
• Lead the development and execution of the partner portal strategy, including platform evaluation, optimization, and long-term scalability.
• Analyze, design, and improve end-to-end business processes to ensure seamless and efficient partner interactions across learning and development journeys.
• Act as a primary liaison between cross-functional teams and stakeholders (e.g., business operations, learning & development, IT, partner support) to align on priorities and deliver coordinated outcomes.
• Drive global governance processes, ensuring progress tracking, accountability, and cross-team collaboration on strategic initiatives.
• Establish and monitor key performance indicators (KPIs) to evaluate portal usage, process effectiveness, and overall partner satisfaction.
• Champion a culture of continuous improvement, leveraging feedback, analytics, and industry best practices to drive innovation and process automation.
• Ensure compliance with internal standards, data governance, and relevant industry benchmarks.
• Translate platform insights and partner behavior analytics into actionable recommendations for business leaders and decision-makers.
• Lead internal training and change management efforts to ensure successful adoption of new tools, processes, and platform capabilities