An office-based role with expanded responsibilities covering product release documentation, customer purchase order processing, and customer service related to order and delivery management. The role requires meticulous attention to detail and accuracy in documentation, effective communication, and coordination with Purchasing and Production Planning teams to ensure precise delivery schedules. The individual will also maintain ownership of delivery components within the production and sales tracking systems. Training and development will be provided through our PDR process.

Key Responsibilities

• Assist the Product Release Coordinator with daily responsibilities, ensuring accurate and timely completion of quality documentation.
• Process incoming customer purchase orders efficiently and accurately.
• Coordinate with Purchasing and Production Planning to confirm and agree accurate delivery dates and timelines.
• Manage customer service interactions relating to order and delivery inquiries, providing timely and accurate responses.
• Take ownership and management responsibility for delivery-related data in the production/sales tracker.
• Review weekly dispatch requirements in conjunction with production planning meetings.
• Execute daily batch release responsibilities, including quality form completion and documentation verification.
• Confirm products for shipment and define appropriate pallet configurations.
• Secure customer delivery booking slots as needed.
• Arrange sterilisation bookings and transport logistics via online portals, email, and telephone.
• Liaise with Production teams to schedule company deliveries and manage the utilization of company transportation resources.
• Generate and distribute dispatch documentation and advice notes for sterilisation processes.
• Manage dispatch of finished goods via the company’s internal systems (e.g., 123 Insight).
• Prepare commercial invoices for international shipments and ensure accurate issuance of documents to warehouse personnel.

Preferred Knowledge, Skills, and Abilities

• To be self-driven and flexible to work effectively within a fast-moving environment.
• Exceptional attention to detail and strong work ethic.
• Excellent verbal and written communication skills.
• Confident and professional telephone manner.
• Ability to manage difficult telephone conversations.
• Excellent time management skills and ability to prioritise workload.
• Strong organisational skills with the ability to independently manage workloads.
• Confidence to engage and collaborate effectively with colleagues at all levels.
• Experience in office administration is desirable, but full training will be provided.
• Proficiency in Microsoft Word and Excel.
• Experience of working within a cleanroom environment (desirable, but not essential)
• An understanding of principles of Good Manufacturing & Documentation Practice.
• General understanding of measurements & dimensions, with converting between metric and Imperial (pallets/deliveries etc.)
• Ability to use a pump-truck (desirable, but not essential)
• Good physical mobility and strength (lifting boxes etc.).

Working Hours

• Monday to Thursday: 8:30 am to 5:30 pm
• Friday: 8:30 am to 3:00 pm
• Total: 40 hours per week

How to Apply
If you have the necessary skills, knowledge and experience and are keen to work within an industry that truly makes a differences to people’s lives, then please send you CV and covering letter to jobs@europlaz.co.uk

• Assist the Product Release Coordinator with daily responsibilities, ensuring accurate and timely completion of quality documentation.
• Process incoming customer purchase orders efficiently and accurately.
• Coordinate with Purchasing and Production Planning to confirm and agree accurate delivery dates and timelines.
• Manage customer service interactions relating to order and delivery inquiries, providing timely and accurate responses.
• Take ownership and management responsibility for delivery-related data in the production/sales tracker.
• Review weekly dispatch requirements in conjunction with production planning meetings.
• Execute daily batch release responsibilities, including quality form completion and documentation verification.
• Confirm products for shipment and define appropriate pallet configurations.
• Secure customer delivery booking slots as needed.
• Arrange sterilisation bookings and transport logistics via online portals, email, and telephone.
• Liaise with Production teams to schedule company deliveries and manage the utilization of company transportation resources.
• Generate and distribute dispatch documentation and advice notes for sterilisation processes.
• Manage dispatch of finished goods via the company’s internal systems (e.g., 123 Insight).
• Prepare commercial invoices for international shipments and ensure accurate issuance of documents to warehouse personnel