Product Service Engineer at CATERPILLAR ASIA PTE LTD

Mossville, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

169060.0

Posted On

07 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Excellence, Problem Solving, Data-driven Decision Making, Consulting, Communications Focus, Product Quality, Warranty Analysis, Reliability Analysis, Field Improvements, Service Literature Editing, Customer Onboarding, Design Flaw Correction, Technical Support, Product Health Targets, NPI Deliverables, Field Problem Resolution

Industry

Machinery Manufacturing

Description

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar’s Cat Technology group is searching for a Product Service Engineer for our product development programs focused on supporting VisionLink Productivity within the construction industries segment (CI). In this role, you’ll be part of a team that enhances the acceptability and salability of current and new products (NPI) through meeting product health targets, reducing warranty, achieving NPI product support deliverables, and providing technical support to Caterpillar dealer/technical/service departments, technical field reps, machine and component engineering, and service engineers. The position is suited for persons that are looking for opportunities for increased leadership, global team collaboration, and exposure to all of Caterpillar’s machine product groups and service parts management teams. What You Will Do: Develop appropriate procedures and plans to ensure product quality and evaluating results to identify deficiencies. Collaborating with product teams to correct design flaws as needed. Provide support to triage and direct issues to appropriate teams. Maximize customer uptime by providing quick field improvements. Perform quality, reliability, and warranty analyses for the assigned product. Identify, investigate, and obtain resolution commitments for all significant field problems through CPI to maintain and improve assigned product performance. Coordinate, review, and edit service literature to ensure dealer and customer success in commissioning, maintenance, and service the of the end-to-end product. Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability. Assist in new customer onboarding and deployment What You Have: Service Excellence: Anticipates customers' needs and satisfies them proactively. Resolves complex customer complaints or problems. Coaches others how to deliver excellent customer service in a variety of settings. Participates in developing a variety of effective ways to deal with difficult customers. Recovers from a service failure in a way that enhances customer's esteem of the organization. Problem Solving and Data-driven Decision Making: Identifies and documents specific problems and resolution alternatives. Develop alternative techniques for assessing accuracy and relevance of information. Follows proper data gathering and analysis processes and policies. Reports problems that arise in the data collection process. Participates in gathering and analyzing product data Utilizes basic data collection and evaluation tools and techniques Consulting and Communications Focus: Demonstrates both empathy and assertiveness when communicating a need or defending a position. Communicates well downward, upward, and outward. Explains the requirements, deliverables, costs, and criticalities of the assignment. Participates in developing consulting opportunities or assignments. Consideration for Top Candidates: Degree in Engineering related field Proven experience collaborating with engineering teams across development, integration, and validation. 6 Sigma Green Belt experience Experience with telematics, payload technologies, productivity technologies, site grading technologies, or safety sensing systems Product/customer support, quality, or aftermarket related experience Mining / Construction Industry experience preferred DevOps experience preferred Additional Information: This position requires the candidate to work full-time at the Mossville, IL office. Relocation assistance is NOT available for this position Visa sponsorship is NOT available with this position. This position will require up to 20% travel #LI Summary Pay Range: $112,710.00 - $169,060.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement * These benefits also apply to part-time employees This position requires working onsite five days a week. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. Posting Dates: Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The role involves developing procedures to ensure product quality, collaborating with product teams to correct design flaws, and providing technical support to dealers and service departments. Responsibilities also include maximizing customer uptime through quick field improvements and performing quality, reliability, and warranty analyses for assigned products.