LOVE SPORTS AND LOVE DIGITAL GAMES? THEN YOU WILL LOVE WORKING ON THE FAN ENGAGEMENT TEAM!

We specialize in building & operating digital fan engagement products - fantasy and predictor games, trivia, polling and more. We work with leading media companies and sports bodies all around the world, including the NFL, MLB, NewsUK, AFL and FIFA, just to name a few

REQUIREMENTS

• Willingness to work a fluctuating schedule with some hours outside of common business hours that can shift throughout the year
• Ability to work at least one weekday shift AND one weekend shift each week
• Ability to do additional shifts during busy periods e.g. EPL season start in the UK, NFL season start in the US, AFL/NRL season start in Australia.
  Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.

• Providing customer support for our fans (users of the games we build) via our customer support platform (Zendesk), for our products. This typically involves answering their questions and trying to understand if there are real issues we need to investigate further.
• Monitoring our products during live matches and events to ensure there are no issues (games are operating as expected), and escalate issues when they appear.
• Perform dedicated testing of our products (basically playing the games we build!).