Product Services Officer (Newcastle) at Transport for NSW

Carrington, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

77627.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Problem-solving, Empathy, Conflict Resolution, Customer Service, Teamwork, Independent Work, Prioritization, Attention To Detail, Microsoft Word, Microsoft Excel, Microsoft Outlook, Data Entry, Database Management, Call Centre Support

Industry

Truck Transportation

Description

You’re someone who wants to create outcomes that have a real impact on the people of NSW. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community. In this role, you'll: You will be responsible for delivering high quality, team based customer service across a wide range of maritime products and services. This includes processing and managing mooring applications, issuing aquatic licences, overseeing boat code activities, processing infringements, and supporting outsourced transactions such as boat driver licences and vessel registrations. You will also assist with additional operational tasks as required. As a Product Services Officer, your responsibilities will include:• Providing phone support and high quality customer service across the full range of NSW Maritime products and services, ensuring best practice delivery and consistent product knowledge.• Supporting the 7 day call centre function within Transport for NSW Maritime offices.• Providing administrative and back office support for on water activities, including information management, data entry, and maintaining accurate database records. This is a Monday–Friday position working 35 hours per week; however, occasional weekend and public holiday work may be required to meet operational needs. For more information on this position and business unit, view the role description and information pack. About you You’re an excellent communicator who thrives in a large team environment while also being capable of working independently. You consistently deliver a high level of customer service and can confidently prioritise and manage your workload without compromising attention to detail. You have strong proficiency in Microsoft Office applications—particularly Word, Excel, and Outlook—and are comfortable navigating and completing tasks within Microsoft based systems.You’re someone who values being part of a diverse, supportive, and forward thinking team culture. If you consider yourself a customer service star who gets genuine satisfaction from helping and educating others—and you have a real interest in recreational boating in NSW—we’d love to hear from you! This role is a permanent role based onsite in Carrington (Newcastle). For the first six months, you’ll be required to work onsite full time to complete training. After this period, the role will transition to a hybrid arrangement, combining work from home with onsite days in the office in line with Transport’s hybrid working policies. The starting salary for this position is Transport Maritime Officer Grade 3, with a base salary of $77,627 per annum, plus superannuation and leave loading. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Sunday 22 March 2026 For more information about this role, please contact MARCIA.PINTO2@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW #LI-Hybrid#reghyb

Responsibilities

The officer is responsible for delivering high-quality, team-based customer service across maritime products, including processing mooring applications, issuing aquatic licences, and overseeing boat code activities. Responsibilities also involve providing phone support, supporting the 7-day call center function, and handling administrative tasks like data entry and maintaining accurate database records.