Product & Solution Specialist at U.S. Bank

Minneapolis, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

109200.0

Posted On

26 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Risk Management, Compliance, Audit, Project Management, Analytical Skills, Interpersonal Skills, Communication Skills, Workflow Design, Agile Methodology, Artificial Intelligence, Contract Lifecycle Management, Data Analysis, Change Management, Quality Assurance, Team Coordination, Coaching

Industry

Financial Services

Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Partners with their assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers to, depending on their function, create, implement, maintain, review or oversee an effective risk management framework. Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations. Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors. Identifies, responds and/or escalates risks as appropriate. Serves as a functional liaison between the Line of Business and the Lines of Defense. Basic Qualifications - Bachelor's degree, or equivalent work experience - Typically, more than five years of applicable experience Specific Responsibilities include: We are looking for a technology leaning person with strong business acumen to create and test solutions as a citizen developer on a high-performance team. Our immediate need is in the area of contract lifecycle management. Be on the front line of maintaining and enhancing a vendor solution using workflow tools, data tables, artificial intelligence, integrations, collaboration services and enterprise tools. The following are specific areas and expectations of the role: Intake Management - Serve as 2nd level support to customers for “how-to” guidance when engaged. Strong partnership with peers to ensure work is done effectively and on time. Handle light to moderate complexity requests and issues, including definition, classification. Escalate to senior members for guidance as needed. Product and Solution Roadmap and Release Planning - Assist as needed with refining backlog items. Proactively suggest areas of investment. Update release plans as needed. Requirements, Value Assessment and Backlog - Assist in and refine requirements, identifying potential areas of improvement in user experience and value creation.] Product Configuration / Build - Complete Low to Medium complexity configuration as well as Quality Assurance testing when needed. Collaborate with cross-functional teams to define product requirements and develop technical specifications. Work with Stakeholders to develop test cases and coordinate User Acceptance testing. Product Test Planning and Execution - Conduct various forms of testing, document issues, retest, communicate with test leads and peers. Develop and execute comprehensive testing plans to ensure product quality. Gather and analyze feedback from testing phase to refine and improve solution. Change Management & Transition - Complete assigned change tasks. Assist with and support training and documentation of changes, related training, and communications. Perform QA of change related checklists. Advise Change Leads/Service Owners of any exceptions or concerns. Coordinate change preparation as needed with TPRM, RTS and Business Line groups. Product and Solution Leadership - Has a strong knowledge of assigned tasks and processes. May be a subject matter expert on some areas of products and processes. Thought Leadership - Contribute to design thinking and ideation. Identify opportunities for task simplification, improvement of customer experience and innovations. Daily & Periodic Operating Tasks – Timely completion of daily, weekly, and periodic tasks. Strong partnership with peers to ensure work is done effectively and on time. Work as part of a team’s shared responsibilities in triaging incoming items related to operations of the team. The include but not limited to new requests for support, help, platform changes, record corrections, batch integration exceptions, access requests and reporting. Project Management – Assist on large projects and initiatives. Business Interaction & Process Expertise - Handle requests from business, perform assigned steps in business processes. Generate and distribute reports. Team Coordination and Coaching - Coach newer teammates as needed. Collaborate to share knowledge. Preferred Skills/Experience - Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business - Experience in building and testing process workflows in enterprise environments - Considerable understanding of the business line’s operations, products/services, systems, and associated risks/controls - Thorough knowledge of Risk/Compliance/Audit competencies - Strong analytical, process facilitation and project management skills - Effective presentation, interpersonal, written, and verbal communication skills - Effective relationship building and negotiation skills - Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations - Applicable professional certifications - CTPRP preferred - Demonstratable knowledge of third-party risk management and related frameworks - 4+ years’ experience using Archer eGRC and other risk management platforms. Configuration and workflow design experience. - 2+ years’ experience working with Contract Lifecycle Management platforms. Configuration and workflow design experience. - Experience working in an AGILE Scrum environment. -Experience training AI models & designing prompts desired - Legal background or JD a plus. This role is considered hybrid and requires working three days a week from a designated U.S. Bank location, with flexibility on work location for the other two working days. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Responsibilities

The Product & Solution Specialist partners with the assigned Line of Business and Risk/Compliance/Audit professionals to create and maintain an effective risk management framework. They also assist in product configuration, testing, and change management while ensuring compliance with applicable laws and regulations.