Invacare is a proud supplier of mobility and medical equipment that is used in hospitals, aged care facilities and homes all around the world. We have an extensive line of products which includes manual and powered wheelchairs, mobility scooters, beds and mattresses, patient lifters, ramps and more. Our mission? To make people’s Life’s Experiences Possible.
We’re on the hunt for a Product Specialist to become our resident expert for our APAC product portfolio. You’ll work closely with our Commercial, Technical Services, Education, and Customer Service teams to ensure our products shine in market. Your mission? To enhance commercial and internal capability, drive customer satisfaction, and support our teams with your in-depth product knowledge.

What you’ll do:

• Develop and maintain an in depth understanding of the features, benefits, and specifications of the products in the Invacare APAC product portfolio.
• Use this knowledge to act as the subject matter expert for Invacare’s product range across portfolios to our internal teams and customers
• Develop learning plans and work with our Account Managers to deliver tailored product training that educates, excites, and empowers
• Mentor our internal teams to become confident trainers themselves
• Gather, identify and analyse feedback and trends to ensure we are keeping abreast with market opportunities
• Support our teams with new product launches, tenders and contracts, project work and more
• Be 100% passionate about Making Life’s Experiences possible for others.

We are looking for someone with an open mindset who has a passion for and is experienced in gathering insights, teaching, mentoring, developing and delivering outputs that will help to boost the understanding and benefits of our products.
You will foster collaboration and communication, and this combined with your ability to build strong and long-term relationships will be your keys to success as you work with our customers and internal teams to share your knowledge and provide additional support.

The ideal candidate will bring:

• A minimum of 2 years’ experience as a Product Specialist or Trainer or in Marketing (experience as an OT or PT highly regarded but not essential)
• Effective and engaging communication skills – both written and verbal
• The ability to self-manage and organise your workload effectively to meet goals
• Excellent group facilitation skills
• Innovative and flexible problem-solving approaches
• Knowledge of and proven performance in adult teaching and learning principles
• Proven aptitude in using a wide variety of systems
• An ability to translate technical information into an easy-to-understand language

This role works cross functionally across our Australian and New Zealand locations (up to 25% travel away from home) and works closely with our team in Europe. It is essential that the successful candidate is someone who can commit to travelling as and when required and can be flexible in their working hours at times to accommodate different time zones.

• Develop and maintain an in depth understanding of the features, benefits, and specifications of the products in the Invacare APAC product portfolio.
• Use this knowledge to act as the subject matter expert for Invacare’s product range across portfolios to our internal teams and customers
• Develop learning plans and work with our Account Managers to deliver tailored product training that educates, excites, and empowers
• Mentor our internal teams to become confident trainers themselves
• Gather, identify and analyse feedback and trends to ensure we are keeping abreast with market opportunities
• Support our teams with new product launches, tenders and contracts, project work and more
• Be 100% passionate about Making Life’s Experiences possible for others