Product Specialist - Baxter Ford West Dodge at Baxter Volkswagen of Omaha

Omaha, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

20.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Product Knowledge, Communication, Professionalism, Accountability, Attention To Detail, Continuous Learning, Initiative, Ownership, Teamwork, Empathy, Respect, Vehicle Delivery Coordination, Technology Troubleshooting, Brand Training Participation

Industry

Retail Motor Vehicles

Description

Description Do you want to help transform the auto industry? Come let Baxter Auto show you just how Remarkable you can be! At Baxter, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Baxter teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you! We value individuals who: Make it matter through being a caring team member. Are authentic and communicate with transparency and kindness. Welcome differences by seeking, listening, and learning from diverse perspectives. At Baxter we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT BAXTER! Your Purpose as a Product Specialist: Creates an exceptional, professional, and welcoming Ford experience through phone, email, and in-person interactions Delivers a highly personalized guest experience across company-provided leads, internet inquiries, referrals, repeat guests, and walk-in traffic Presents Ford vehicle features and benefits with confidence by guiding guests through test drives Builds and maintains strong product knowledge across the Ford model lineup to thoughtfully address guest questions Acts as a trusted Ford product resource, staying informed on new vehicles, features, and accessories and clearly communicating their value Coordinates and completes vehicle deliveries, ensuring a premium, detail-oriented delivery experience Supports guests with Ford technology and vehicle feature education and troubleshooting Remains current on Ford-specific products and innovations by participating in required brand training and courses Requirements Basic Qualifications: Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle Previous customer service experience preferred Additional Qualifications: Demonstrates a high level of professionalism, accountability, and attention to detail in daily responsibilities Approaches the role with a long-term career mindset, motivated by continuous learning, skill development, and advancement opportunities Takes initiative and ownership, consistently working to raise the quality of work and guest experience Maintains a team-first mindset with a shared commitment to winning together Possesses a genuine desire to serve and support others at a high level Communicates authentically with transparency, empathy, and respect Your Well-Being: Competitive Pay: $18-$20/hour Work Schedule: Full-time, Monday-Friday (Saturdays required) Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance Training and Development Opportunities for All Employees Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more Educational Reimbursement: General and specialized technical automotive degrees Employee Assistance Programs Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day Baxter Auto Group Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz. Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging. Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at (531) 365-3165, option #4 to request accommodation.

Responsibilities

The Product Specialist is responsible for creating an exceptional, professional, and welcoming Ford experience through various communication channels, delivering personalized guest experiences, and presenting vehicle features confidently. They must also build strong product knowledge, act as a trusted resource, coordinate premium vehicle deliveries, and support guests with technology education.