Location: UK-wide (Remote / With some UK travel and on-site support required)
Type: Contract / Full-time
Start date: Immediate

ADDITIONAL REQUIREMENTS – LAUNCH PHASE

• Ability to travel to UK customer sites to support installations and live testing.
• Flexibility to work around launch-driven schedules.
• Strong communication and collaboration skills for working with cross-functional teams and platform providers.

REQUIRED SKILLS & QUALIFICATIONS

• Bachelor’s degree in a relevant field (e.g. Electrical Engineering, Computer Science, Systems Engineering, or related technical discipline).
• Experience in systems integration, technical support, or embedded systems, ideally within EV charging, IoT, or similar domains.
• Solid understanding of OCPP (Open Charge Point Protocol) and OCPI (Open Charge Point Interface) for cloud-to-cloud and device-level communication.
• Hands-on experience with CPMS platforms (e.g. Monta, Ampeco, Driivz, Fuuse) and/or payment systems (e.g. Nayax, Ingenico, Stripe Terminal).
• Strong problem-solving skills across hardware-software environments, especially in field-based or time-sensitive deployments.
• Ability to perform firmware upgrades and basic debugging via serial/USB interface or cloud-based tools.
• Understanding of TCP/IP networking basics, including charger connectivity status, DNS issues, and SIM-based connections.
• Experience in developing or maintaining Electro-Mechanical systems.
• Self-Starter, capable of using initiative to deliver business objectives.

DESIRABLE EXPERIENCE

• Support experience in product launch or pilot-phase rollouts.
• Working knowledge of EVSE compliance in the UK or EU.
• Prior involvement in managing charger-to-platform onboarding and payment configuration.
• Experience working with contract manufacturers or OEMs in hardware rollout or early production phases.
• Experience using issue tracking systems (e.g. Jira, GitHub Issues) and writing clear technical logs or troubleshooting steps.
• Understanding or awareness of Systems Engineering and its practical application.

ABOUT THE ROLE

BeWorks is seeking a Product Specialist to support the rollout and technical delivery of our accessible EV chargepoint solution during its early launch phase. This role plays a key part in ensuring successful customer onboarding, resolving platform-related issues, and supporting in-field deployment activity.
The role will also support developing the next generation of BeWorks products, and as the Product Specialist will be providing a range of services to clients and internal Business stakeholders to help grow this dynamic start-up.

KEY RESPONSIBILITIES

• Attend site visits and support customer onboarding during and after launch, ensuring correct installation, configuration, testing, and performance of BeWorks EV chargepoints.
• Act as a technical point of contact during early customer rollouts, resolving platform, configuration, or communication issues as they arise.
• Monitor and support cloud integrations between CPMS and payment platforms, focusing on OCPI and OCPP connection behaviour, pricing visibility, and session validation.
• Configure and test charger behaviour in both standalone and cloud-managed modes, including session control and fallback handling.
• Assist in investigating issues related to charger visibility, connectivity, pricing setup, or payment session tracking.
• Collaborate with internal teams and external providers to ensure smooth technical handover and support workflows.
• Document recurring challenges or customer pain points and relay insights to the teams for continuous improvement.
• Work closely with our manufacturing partner to support production readiness, firmware validation, and ensure the chargepoints meet technical and configuration requirements before shipment or installation.
• Oversee and apply firmware updates as needed, including validating functionality pre-deployment and supporting field upgrades post-installation where required.