Product Specialist at KBZ Bank

Yangon City, Yangon, Myanmar -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, Troubleshooting, Customer Satisfaction, Problem-Solving, Product Knowledge, Support Documentation, Cross-functional Collaboration, Customer Feedback Collection, Analytical Skills, Communication Skills, Organization, Detail Oriented, Time Management, MS Office

Industry

Banking

Description

Job Description Reporting to the Product Manager, this role holder will work under the supervision of the Assistant Product Manager to provide technical assistance and support to customers using the company's products or services. This role involves learning about the products, troubleshooting issues, and assisting customers to ensure their satisfaction. The Product Specialist collaborates with senior team members to resolve customer inquiries and contribute to the overall success of the team. Investigate system issues reported by customers, utilizing problem-solving skills and product knowledge to provide effective solutions. Develop a comprehensive understanding of the company' products, features, and functionalities to assist customers effectively and address their needs. Contribute to the creation and maintenance of support documentation, including FAQs and troubleshooting guides, to assist customers and team members. Handle escalated customer issues with urgency and professionalism, collaborating with cross‐functional teams to resolve complex problems and ensure customer satisfaction. Collect customer feedback, insights, and suggestions to identify areas for product enhancement and communicate them to the product development team. Work closely with Senior team, product team and other departments to communicate customer needs, share insights, and drive product improvements. Availability to work outside of standard work hours when needed Job Requirement Degree in Finance, Accounting, Statistics, Marketing or related field 3+ years of working experience in banking industry Strong verbal and written communication skills Self‐motivated with strong analytical skills and a deep understanding of market dynamics. Highly organized and detail oriented, with the ability to work on multiple projects/tasks at one time meet established deadlines Familiar with the use of MS office technologies: Excel, Word, PowerPoint, etc Who We Are Since 2017, KBZ Bank has undergone a significant transformation to become Myanmar's leading digital and mobile-first bank. Our initiatives have included restructuring leadership, enhancing risk management, and improving transparency. Notably, we launched KBZPay in 2018, a mobile wallet now serving over 10 million users, greatly expanding financial inclusion. Recognized for our governance and inclusion efforts, we continue to drive growth and accessibility in Myanmar's banking sector. WHAT'S IN IT FOR YOU: Rapid growth opportunities with a steep learning curve. A dynamic and challenging work environment in the banking sector. Commitment to your personal and professional development. A diverse and international team fostering inclusion. Engaging in company and team events. Immediate responsibility and impact in a fast-evolving global bank. Comprehensive benefits include health insurance and ongoing learning and development opportunities.

Responsibilities

This role involves providing technical assistance and support to customers, troubleshooting system issues, and developing a comprehensive understanding of the company's products. The specialist will also contribute to support documentation and collaborate with cross-functional teams to resolve complex customer problems.