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Product Specialist / Manager at Black Fox Solutions
Belfast, Northern Ireland, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

24 Sep, 25

Salary

65000.0

Posted On

25 Jun, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Support Engineers, Product Support, Customer Demos, Product Lines, Customer Experience, Continuous Improvement, Software

Industry

Marketing/Advertising/Sales

Description
Responsibilities
  • Provide technical sales support, including customer demos, trials, and part testing
  • Handle complex support requests from high-profile global customers
  • Develop deep understanding of the 2D scanner systems—both hardware and software
  • Collaborate with internal engineering teams to resolve edge cases and difficult queries
  • Work alongside and eventually lead the small technical team supporting this product
  • Proven expertise of product support and technical sales tasks
  • Demonstrated ability to operate independently as the escalation point
  • Take full ownership of product lines: customer experience, business development, product development
  • Lead and mentor the small technical team (support engineers, sales engineers)
  • Interface with key global clients and internal R&D for continuous improvemen