Product Specialist at Sandvik

Gaborone, , Botswana -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Product Support, Commercial Support, Product Application, Performance Optimization, Equipment Performance, Problem-Solving, Report Writing, Presentation Skills, Computer Literacy, Communication Skills, Safety Standards, Stakeholder Engagement, Analytical Skills, Field Service

Industry

mining

Description

Product Specialist X2 – R0090219 Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing product that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs. Sandvik Botswana invites applications from suitably qualified and experienced candidates for the position of Product Specialist. The successful candidate will provide technical and commercial support for assigned product lines, support customers with product application and performance optimization, and work closely with sales, service, and customer teams to improve equipment performance, customer satisfaction, and business growth. The position reports to the Field Service Manager. Key Responsibilities Provide technical and product support for designated Sandvik product lines to internal teams and customers. Promote product understanding, application best practice, and correct operating procedures at customer sites. Support the introduction, commissioning, optimization, and ongoing performance of Sandvik products and related solutions. Work closely with customers to identify operational needs and recommend fit-for-purpose product solutions. Monitor equipment or product performance and provide recommendations to improve reliability, productivity, efficiency, and total cost of ownership. Assist in preparing product presentations, technical proposals, reports, and customer support documentation. Support product-related training for customers, operators, service personnel, and internal stakeholders where required. Liaise with sales, service, supply chain, engineering, and regional product teams to ensure coordinated customer support. Gather and communicate market intelligence, customer feedback, competitor activity, and product improvement opportunities. Ensure all activities are conducted in accordance with Sandvik safety standards, customer site requirements, and applicable legal and operational requirements. Maintain accurate records of customer visits, technical findings, product performance data, and action plans. Travel to customer sites as required to support field activity, product trials, technical evaluations, and customer engagement. Your Profile Degree, Diploma, Trade qualification in Mechanical Engineering/ Industrial Engineering/ Technical Sales/ Electrical/Electronics/ Millwright trades or a related field. Proven experience in a product support, technical specialist, application specialist, sales support, or mining/OEM technical role. Sound understanding of mining, construction, drilling, load and haul, or related Sandvik-type product applications. Strong technical, analytical, and problem-solving skills. Ability to interpret technical information, performance data, and product documentation. Good report-writing, presentation, and computer literacy skills. Valid driver’s licence. Good communication skills in English. Demonstrated commitment to safety, customer service, and continuous improvement. Added Advantage Previous experience with Sandvik or similar products, equipment, systems, or aftermarket support. Experience in mining, quarrying, or heavy equipment OEM environments. Commercial awareness and experience supporting technical sales or key customer accounts. Exposure to data analysis, product performance monitoring, or condition-based support. Experience working at mine sites in Botswana or similar operating environments. Competencies & Personal Attributes Customer-focused and solution-oriented. Strong interpersonal and stakeholder engagement skills. Self-driven, organized, and able to work independently. Commercially aware with strong technical credibility. Strong planning, analytical, and presentation skills. Team player with a professional and respectful approach. Willing and able to travel extensively and work in field-based environments as operationally required. Role Conditions The role requires regular travel to customer sites The successful candidate must be able to meet lawful site-access, safety induction, fitness-for-work, and medical surveillance requirements where these are genuinely applicable to site-based work How to apply Please apply online through Workday (ESS), or access the Sandvik website www.home.sandvik/en/careers, where you will get more detail on the role and key effectiveness areas. Please note that you must be physically and medically fit to work in a mining environment including meeting Applications Close: 6 April 2026 Applicants who do not meet the Minimum Qualifications clearly outlined above will not be acknowledged. Only persons meeting all the requirements will be considered and then short listed. Only those on the short list will be contacted accordingly. Sandvik's recruitment policy does not require any prospective job seekers to make payments to the organization or any of its employees as a way of securing employment. We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. When you join our global team you will find yourself inspired by the spirit of Sandvik and contribute to our purpose to advance the world through engineering. Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. Our offerings cover the entire customer value chain and are based on extensive investments in research and development, customer insights and deep knowledge of industrial processes and digital solutions In 2024 the Group had approximately 41,000 employees and revenues of about 123 billion SEK in about 150 countries within continuing operations. Sandvik at a glance

Responsibilities

The Product Specialist will provide technical and product support for designated Sandvik product lines to internal teams and customers, focusing on promoting product understanding and correct operating procedures. Key duties include supporting product introduction, optimization, monitoring performance, and liaising with various internal teams to ensure coordinated customer support.