INTRODUCTION

Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.
Ant International strives to become the most trusted digital services connector to achieve sustainable growth of global commerce.
With a focus on Travel, Trade, Technology, and Talent, Ant International is committed to enhancing the digital mindset and capacities of businesses worldwide. Through fostering collaborative efforts with partners, we are driving responsible innovation and increase market accessibility for global SMEs.
We do so across our 4 key businesses: Alipay+, Antom, WorldFirst and ANEXT Bank. This position is with WorldFirst.

WHAT YOU WILL BE DOING AT WORLDFIRST

• Collaborate with local/international Product & wider business teams (e.g. Legal, Compliance, Customer Service, Onboarding etc) to define, refine and implement any process improvement that delivers for customers and achieves local business goals.
• Leverage deep customer insight with regional commercial team to understand and define client pains and implement cross functional projects to mitigate them through our product offering.
• Execute recommendations by gathering business requirements which represent clients ask at large for tech builds, owning business requirements, process mapping, customer insight and project management.
• Gain competitors’ insight on their product advantages and system capabilities, gap analysis.
• Set product target including PSAT rating, number of complaints, product penetration rate, automation rate, etc.
• Draft PRD and coordinate with engineers on building a seamless, intuitive product for your target market.
• Responsible for making decisions on how the account-based product expands next with missing functionalities required by the clients. Identify problems and solutions for customers and priorities.
• Perform analysis and operational duties to drive effectiveness across the UAE business. Support in insight & analysis, preparation of materials for senior management (country manager), facilitation of key management meetings and project management.
• Define, lead and oversee strategic initiatives to drive growth in the UAE business, whilst retaining alignment with the company’s global vision and objectives.
• Drive revenue growth in the UAE market, drive adoption and refinement of existing products whilst defining, launching and scaling new products.
• Support customer growth - formulating and implementing growth strategies based on deep customer and market insights
• Act as a key point of contact for a wide set of stakeholders, quickly building strong relationships and ensuring clear communication.
• Be the right-hand-person for your reporting manager who will be CEO of WorldFirst Middle East region.

WHAT WE ARE LOOKING FOR AT WORLDFIRST FOR THIS ROLE:

• Exceptional commercial acumen; ability to sense, define and exploit commercial opportunity.
• Strong analytical skills, with the ability to convert data into business insights and actions.
• Strong background in operational excellence, with expertise in process improvement and organizational redesign.
• A strategic thinker with the foresight to anticipate challenges and the expertise to develop proactive solutions.
• Excellent interpersonal and communication skills, capable of engaging stakeholders at all levels and a relentless commitment to quality and rigour.
• Experience relating to supporting businesses customers in the UAE & Middle East market from a payments/financial services perspective
• Domain knowledge and experience across Marketplaces-Ecommerce, FX, Lending, and associated pricing models is desirable.
• Ability to work across organizational boundaries, dealing with ambiguity and setting up internal networks to break down barriers and improve cross functional collaboration.
• Ability to handle and manage a fast-paced schedule, high volume of work, produce associated deliverables within short deadlines and work within a complex governance structure.
• Ability to independently drive market & client research and drive the end-to-end development of business requirement documents.
• Ability to design complete product flow, product requirement documents, coordinate with developers, designers, QA and other internal teams.
• Follow up the progress of project implementation.
• Analytical and technical acumen along with business sense that guides ROI based prioritisation.
• Readiness to provide insight and deliver measurable results for sophisticated products under ambiguous situations in a fast-paced environment.
  Important Note: Since WorldFirst Tech & Product teams are based in China, it will be preferred by us if the candidate speaks fluent Chinese, although based in UAE with above credentials