Product Success Analyst at West Monroe

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Adoption, User Satisfaction, Generative AI, Data Assets, User Insights, Enablement, Analytics, Cross-Functional Alignment, Product Execution, Usage Measurement, Feedback Mechanisms, Dashboard Creation, KPI Measurement, Launch Readiness, Agile/Scrum, Data Fluency

Industry

Business Consulting and Services

Description

Are you ready to make an impact? The Product Success Analyst within the Intellio Labs team at West Monroe is responsible for driving user adoption, satisfaction, and measurable impact for internal generative AI and data assets. This role serves as the voice of the user and supports research, insights, enablement, analytics, and cross-functional alignment to ensure successful product execution and firmwide adoption. This role operates with defined scope and guidance from Product Owners, owning execution of adoption, insights, and enablement activities while informing product direction through data and user feedback. The Product Success Analyst strengthens the end-to-end user experience and helps translate product strategy into outcomes by supporting launch readiness, usage measurement, and continuous improvement across Intellio’s AI ecosystem. Key Responsibilities User Adoption and Engagement Support and drive adoption and engagement for AI and data assets through insights, enablement, and ongoing user support. Monitor active users, usage trends, and adoption patterns to identify opportunities to increase engagement and reduce dormant or underutilized features. Design and support engagement and feedback mechanisms that strengthen user advocacy and continuous improvement. User Insights and Analytics Gather and synthesize user insights through research, feedback, and data to inform product direction and enhancement opportunities. Build and maintain dashboards, metrics, and KPIs to measure adoption, engagement, and user impact. Deliver clear, actionable insights to Product and Engineering teams to support informed decision-making. Promote data fluency by enabling stakeholders to effectively consume dashboards and reporting artifacts. Insights, Enablement, and Documentation Support the development of product positioning, messaging, and user-facing documentation to ensure clarity and consistency. Drive adoption through scalable training, guides, curriculum, and in-product learning experiences. Equip stakeholders with tools, insights, and resources that support effective use of AI and data assets. Launch Readiness and Cross-Functional Alignment Support launch readiness activities including testing coordination, communications, training, and post-launch support. Partner with Product Owners, Engineering, Enablement, Change Management, and Communications to coordinate execution. Partner with Product to define success criteria for launches and enhancements, and track and report on key success metrics to highlight risks and opportunities. Support bug and feature request logging processes and systematic workflows in partnership with IT and MSP teams. Ensure alignment across cross-functional teams to support smooth delivery and adoption. Qualifications Bachelor’s degree in a relevant field preferred, or equivalent experience. 4+ years of experience in product success, user enablement, analytics, or a related role. Experience supporting adoption and measuring impact for digital, data, or AI-enabled products. Familiarity with generative AI technologies, prompt engineering concepts, and data practices. Strong analytical skills with the ability to synthesize insights from qualitative and quantitative sources. PowerBI skills a plus. Excellent communication and collaboration skills across technical and non-technical stakeholders. Comfort operating in a fast-paced, Agile/Scrum environment. Other consultancies talk at you. At West Monroe, we work with you. We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions. The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come. At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next. You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact. West Monroe is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com. Please review our current policy regarding use of generative artificial intelligence during the application process. If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.

Responsibilities

The Product Success Analyst drives user adoption, satisfaction, and measurable impact for internal generative AI and data assets by serving as the voice of the user. This involves supporting research, insights, enablement, analytics, and ensuring cross-functional alignment for successful product execution and firmwide adoption.