Product Support Advisor

at  LiebherrAustralia Pty Ltd

ABOUT YOU

• Trade Qualified - Certificate III in Mobile Plant Technology (AUR31220-01) or equivalent.
• Demonstrated experience and expertise with Liebherr excavators or similar equipment is highly regarded.
• Exceptional diagnostic and fault-finding skills.
• Strong customer support experience.
• Excellent communication and interpersonal skills.
• Self-motivated with a commitment to quality execution.
• A current driver’s license.

ADDITIONAL QUALIFICATIONS (HIGHLY REGARDED):

• Additional Low Voltage Training
• MDG25 certification
• Working at Heights certification
• Certificate IV Engineering (Fluid Power)

LOCATIONS:

This role is based at customer mine sites across New South Wales (NSW). We are particularly seeking candidates for locations in the Hunter Valley (NSW).

• Diagnose and repair electrical, mechanical, and hydraulic faults on Liebherr excavators (various models including R9250, R9400, R9600, R9800, and R996B).
• Assist with major and minor services to site machines.
• Manage warranty jobs and support with site claim submissions.
• Conduct machine health assessments and generate comprehensive reports.
• Maintain accurate documentation (timesheets, maintenance requests, site-specific reports).
• Promote Liebherr as a solutions provider, exceeding customer expectations.
• Ensure clear communication with customers, keeping them informed of all relevant information.
• Collaborate effectively with supervisors and tradespeople.
• Coach and mentor Liebherr and customer technicians.