Product Support Advisor (PSA) at CUMMINGS INC

Karratha Industrial Estate, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focused, Technician, Autonomous Operation, Application Support, Maintenance Advice, Subject Matter Expert, On-the-Job Training, Diagnostic Techniques, Equipment Servicing, Parts Interpretation, Sourcing Issues Resolution, Work Supervision, Warranty Work, Component Changes, Downtime Minimization, Fault Detection

Industry

Motor Vehicle Manufacturing

Description

This role will be suited to someone who is highly skilled and customer focused, ideally you would be a technician who enjoys a challenge and is capable of operating autonomously whilst delivering world class results. Key responsibilities of the role: The responsibilities of the Key Personnel (Product Support Advisor) shall include, but not be limited to the following: * Provide application support and maintenance advice for all equipment powered by Cummins engines. * Act as a subject matter expert and provide on-the-job training for the principal's maintenance personnel. This will include coaching maintainers unfamiliar with the machines in routine maintenance and diagnostic techniques. * Assist the Principal in the supervision of equipment servicing. * Assist with parts interpretations and resolving of parts sourcing issues. * Plan, arrange and supervise work within the scope of site contracts on all Cummins supported equipment. This shall include, but not be limited to, the warranty work and major component changes. * Ensure minimum downtime on all Cummins powered machinery on Site. * Conduct regular inspections in Cummins engines, proactively report on early fault detection and schedule work with maintenance planners, * Drive product improvement initiatives, influence Site maintainers with current Cummins recommendations and, upon the principal’s approval, complete Cummins product improvements on equipment powered by Cummins engines. * Provide condition reports on each serviced unit completed. * Follow the Principal’s service schedules. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Product Support Advisor will provide application support and maintenance advice for Cummins-powered equipment, acting as a subject matter expert to train maintenance personnel on routine maintenance and diagnostics. Key duties include supervising equipment servicing, resolving parts issues, planning site contract work, ensuring minimum downtime, and conducting proactive engine inspections.