Product Support Analyst I - VIP at Sabre Corporation

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, English Communication, Problem-Solving, Customer Service, Computer Software Skills, Multitasking, MS Office Proficiency, Teamwork, Independence, Flexibility

Industry

technology;Information and Internet

Description

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Simply put, we connect people with moments that matter. Job Description Product Support Analyst Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers. Daily duties: Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions Develop and maintain positive customer relations by delivering outstanding customer service Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner. Job Requirements: Experience in providing customer support Excellent English communication (Oral and Written) Strong customer service focus and problem-solving ability required Good computer software skills and multitasking capabilities Proficient in MS Office applications Ability to work independently as well as in a team Flexibility in working hours. Ability to work different shifts, which may include weekends We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Reasonable Accommodation Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at recruiting@careers.sabre.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Affirmative Action Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW Technical Assistance For technical assistance with this career site, send an email to recruiting@careers.sabre.com. Note: Resumes/CVs are not accepted via email.

Responsibilities

The Product Support Analyst is responsible for responding to routine customer inquiries and analyzing problems using diagnostic tools. They recommend corrective actions and maintain logs of problems to report recurring issues to product development.