Job Title: Product Support Analyst
Location: Remote, UK
Reports to: Product Support Manager
Work schedule: 37.5 hours

ESSENTIAL EXPERIENCE:

• Passionate about software, technology and IT
• Good general software and IT knowledge and experience
• Experience of Windows Server platforms (Active Directory / Group Policy / Basic networking)
• SQL Server and IIS
• Knowledge of built-in Windows’ tools, such as Event Log
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Organised and able to prioritise work to meet deadlines
• Methodical approach to issue investigation.
  As an equal opportunities’ employer, VitalHub is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
  We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join VitalHub.

• Support the implementation of hardware and software solutions
• Develop and maintain relationships with key customer contacts and stakeholders
• Work to defined customer Service Level Agreements (SLAs)
• Work closely with development resource to document and resolve issues
• Deliver consistent high levels of customer service
• Product and maintain support documentation