The Gear Centre Group of Companies is a leading provider of powertrain parts and service for the automotive, heavy truck and off highway equipment industries and includes multiple well established organizations with branches across Canada and we want you to be part of our continued success!

POSITION OVERVIEW:

We are looking for a detail-oriented, fast-learning, and mechanically inclined Product Support Coordinator to join our Hydraulics and PTO team in Edmonton. This role provides critical support to the Product Manager, helping ensure seamless coordination across multiple product lines and departments.
You will work closely with cross-functional teams including sales, operations, shops, and purchasing to maintain technical documentation, monitor inventory levels, and help track product-related issues. The ideal candidate is a highly organized team player who takes initiative, thinks outside the box, and is eager to support continuous improvement and innovation across the department.

QUALIFICATIONS:

• Diploma or certificate in Mechanical Engineering Technology, or a related field (or equivalent hands-on experience).
• Knowledge of PTOs or hydraulic circuits is a strong asset.
• Fast learner with a strong desire to build technical knowledge and grow within the role.
• Self-starter with a proactive mindset and ability to manage priorities with minimal supervision.
• Effective team player with excellent communication skills and a collaborative, solution-focused approach.
• Demonstrated ability to work with cross-functional teams and contribute positively to shared goals.
• Comfortable thinking outside the box to solve problems or improve processes.
• Familiarity with AutoCAD and 3D modeling software (e.g., SolidWorks, Inventor) is a strong asset.
• Proficient in Microsoft Office (Excel, Word, PowerPoint); experience with ERP or inventory systems is an asset.
• Work closely with cross-functional teams (sales, service, operations, purchasing) to support effective communication and alignment on product matters.
• Track and follow up on open product requests, technical issues, and internal inquiries to ensure timely resolution.
• Create and maintain technical documentation, installation manuals, and product specifications.
• Monitor inventory levels of key components and alert the Product Manager when follow-up is needed.
• Assist in preparing reports, and presentation materials as needed.
• Maintain accurate and up-to-date vendor and product data across shared platforms.
• Contribute to innovative thinking by identifying small process improvements or new ways to improve team efficiency.
• Provide support for product research, market insight, and competitor evaluations as needed.
• Other tasks as assigned by supervisor.

• Support the Product Manager in coordinating product lifecycle activities for PTOs and hydraulic components.