Product Support Coordinator - South Bank, QLD at Flight Centre

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Queue Management, Supplier Reporting, Salesforce, Debt Reconciliation, Contract Preparation, Data Analysis, AI Implementation, Customer Service, GDS Systems, Stakeholder Management, Account Administration, Crisis Management

Industry

Travel Arrangements

Description

[https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/ba2bfcbd-4cdf-4282-bca5-a9a7ebc65141.png] About the Opportunity As a Product Support Coordinator, you will be responsible for supporting the global leisure procurement teams. This will include managing the day-to-day task of queue management, supplier reporting, system escalations, email management, debt reconciliations and chasing, and contract preparation. In addition to the day-to-day tasks, you will work with the Support Leaders to find process efficiencies and look at how AI could improve productivity. What you will be doing: Reporting & Projects * Weekly Supplier reporting for Supply Partners * Working with Contract and Market Managers to generate reports needed both internally and externally * Manage projects for the Supply Partnerships team * Utilise AI to provide an analysis of the data to be shared with contracting teams Salesforce Queue Management * Manage the Global Procurement queue for such tasks as: * Account Admin * Finance queries * Contract Loading issues * Allotment queries * Connectivity of hotels * Data Maintenance * tactical solicitation * customer service and general supply queries * Work with the supply leader to identify opportunities to automate or use Robotic/ AI to improve productivity on some of these queues Supply Emails & Call Management * Manage the day-to-day team inbox, proactively replying to suppliers on general queries or escalating to Contract or Market Managers development * Represent FCTG professionally with suppliers and ensure long-term, mutually beneficial relationships that drive sustainable returns * Manage general query calls from Supply Partners Contract Management Support * Working with internal stakeholders to drive outcomes for connectivity connections, support for HotelBeds, Transfers integration queries, V3 room mapping queries Third Party Suppliers, Customer Service and Management * Work with the third-party contracting team to support with account set-up and access management * Answer and manage booking-related customer service queries, supporting both the contracting team but also HELiO systems support in getting timely replies to issues reducing write-offs Selling Business Support * Support general supply queries from global selling businesses * Support the Groups team for general queries Debt Collection and Management * Work with the Support Leader to aid in improved processes to collect aged debt and support Contract Managers with reconciliation and invoicing * Work with the Supply Leader to identify opportunities to automate * Use robotics/AI to improve productivity on some of these queues Titanic Crisis Management Process * Work with the Contract Managers to proactively manage communication and collation of data related to in-destination crisis management * Work with Support teams to channel details to align and co-ordinate communication globally What you will need: * Minimum 3 years' experience in a product support or supply role within the Travel & Tourism/Hotel industry * Travel industry/GDS systems knowledge What you will enjoy: 🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd 2026 👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status 🎉Development: Individualised Learning & Development pathway options 🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages 🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness providers, financial planning advice, employee share plan and more 🌏Travel Discounts: Including family and friends - on flights, hotels, tours, cruises, travel insurance and more 💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within   🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym, fitness classes and wellness programs, end-of-trip facilities 🌞Mental Health: Support and Employee Assistance Program for staff and family 🎉Social: Embrace the famous Flight Centre culture at our industry and Reward & Recognition events throughout the year, including our most popular events on the calendar, the Global High Achievers Gathering (Bangkok in 2026) and huge EOFY Celebration 🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving; volunteering and fundraising; paid parental and volunteer leave 💚Sustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect and maintain positive change to the environment Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. 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Responsibilities

Support global leisure procurement teams by managing supplier reporting, Salesforce queues, and contract preparation. The role also involves debt collection, crisis management communication, and identifying process efficiencies through AI and automation.