ABOUT US:

We are a remote first company and we redefine how the world captures and analyzes geospatial data. Through precision-driven technology, advanced photogrammetry, and a customer-first approach, we empower global leaders in mining, construction, and energy to make faster, smarter decisions. If you’re passionate about data integrity, solving complex technical challenges, and supporting mission-critical operations, we invite you to join our team.

You will serve as a frontline expert in delivering world-class support and high-accuracy geospatial data products to enterprise clients. This role blends customer advocacy, data processing, and problem-solving in a fast-paced, high-impact environment. You’ll work closely with our technical, product, and operations teams to ensure every interaction adds measurable value.

• Accurately identify and address any issues or questions customers may have when using the client’s products to plan, fly, process, or analyze their data and escalate to internal groups as needed
• Educate and empower users so that they become better end-users and leave with a positive feeling after each support interaction
• Create and maintain documentations that answer FAQs
• Identify common end-user challenges to suggest better solutions
• Own the generation, troubleshooting, and ultimate delivery of pristine geospatial data products (orthophotos, point clouds, contour maps, DSM, etc.) to customers
• Process imagery data using the client’s photogrammetry technology and tools
• Ensure delivered data products meet end-user requirements and SLA, including troubleshooting and providing reports and analyses for any data products that do not meet requirements
• Assist in keeping the data processing pipeline running like a well-oiled machine, delivering products on target and on time