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PRODUCT SUPPORT - DIGITAL SIGNAGE - HYBRID at A.C. Coy

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Signage Support, Internal Communication Platform Support, Post Go-Live Support, Ticket Support, Post-Installation Configuration, Device Monitoring, IT Interaction, Test Plan Creation, Software Upgrades, Account Setup, Permission Creation, Documentation Maintenance, Content Management System Training, Change Management, Governance

Industry

Information Technology & Services

Description

Overview Location: Remote (EST timezone) Job Type: Full time / Contract Work Authorization: No Sponsorship The A.C.Coy company has an immediate opening for a Technical Support - Digital Signage consultant. Ideal candidates must have 3+ years of experience supporting a digital signage or internal communication platform. Responsibilities Participate in the global deployment of a digital signage platform Provide post go-live support (will provide ticket support for all user issues) Post-Installation configuration and support of Digital Signage display devices Daily monitoring to ensure all devices are up and running Interact with local IT support teams to confirm resolution of issues, update user list/device owner Create/execute/validate test plans for platform software upgrades Account set up and permission creation for new users Maintain/Update Documentation Train new users on content management system software (log ins, add slides, adding/saving content, etc.) Qualifications Education: Bachelor's degree or equivalent experience Experience Required: Supporting a digital signage (Poppulo, Appspace, etc.) or internal communication platform (intranet) - 3+ years Experience creating/executing test plans for digital signage platform - 3+ years Experience working with 3rd party vendors to resolve escalated issues Providing support and communicating with non-technical users Change management and governance

Responsibilities

The role involves participating in the global deployment of a digital signage platform and providing essential post go-live support by handling all user issues via tickets. Responsibilities also include daily monitoring of devices, configuration, interacting with local IT, and managing software upgrades through testing.