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EXPERIENCE/ QUALIFICATIONS

Essential

• Degree in a mechanical, electrical, electronic, communications, computer engineering, aerospace or related discipline.
• 6 or more years related work experience.
• Professional experience in the specification, design, analysis, manufacture and test of products in aerospace or related industries, in particular unmanned systems.
• Demonstrated knowledge and expertise with the application of systems engineering principles, data and tools in aerospace or related industries.
• Demonstrated ability to ensure successful outcomes which meet project deliverables and adhere to critical deadlines.

Desirable

• Demonstrated experience in Product Support Engineering roles including, ILS, MRD and technical troubleshooting.
• Demonstrated experience with other engineering design, prototyping, drawing, analysis and test tools.
• Knowledge of engineering lifecycle, development methodologies, and rapid prototyping methodologies.
• Prior experience working in or closely with the Australian Capability Acquisition and Sustainment Group (CASG).
• Prior experience with defence communications, uncrewed systems, tactical datalink systems and/or vehicle modification projects.
• Experience with DASR compliance, specifically, Part 21J, Part 145M and UAS.
• Experience in aerospace industry, particularly UAS.

• Provide timely and effective technical support to customers via phone, email, and on-site visits.
• Diagnose and troubleshoot product issues, ensuring prompt resolution and customer satisfaction.
• Create and maintain comprehensive documentation of support cases, solutions, and product updates.
• Prepare regular reports on support metrics, trends, and customer feedback to inform product development.
• Work closely with engineering, product management, and quality assurance teams to communicate customer feedback and product performance issues.
• Participate in product development meetings to provide insights from a support perspective.
• Conduct training sessions for customers and internal teams on product features and best practices.
• Develop and update training materials and user manuals as needed.
• Assist configuration identification and control.
• Advises on the development of technical elements of internal business cases and external customer proposals.
• Assist with systems engineering and engineering management process measurement and improvement.