Product Support Engineer (Heavy Equipments) at Al Marwan Group Holding

Sharjah, Sharjah Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Service Engineering, After-sales Support, Preventive Maintenance, Corrective Maintenance, Breakdown Maintenance, Troubleshooting, Mechanical Systems, Hydraulic Systems, Electrical Systems, Component Repair, Service Reporting, OEM Standards, Safety Regulations, Customer Handling, Technical Manuals

Industry

Construction

Description

Who We Are Founded in 1978, Al Marwan Group is a diversified organization serving the construction, heavy machinery, Oil & Gas, real estate, development, and hospitality sectors across the GCC. The Group operates through multiple business units and subsidiaries, delivering integrated solutions supported by strong operational expertise and a well-established regional presence. Job Summary We are seeking a skilled and customer-focused Product Support Service Engineer to provide technical support and after-sales service for heavy equipment. The role ensures optimal equipment performance, high service standards, and strong customer satisfaction across both workshop and field operations. Key Responsibilities Act as the primary point of contact for technical support and service-related queries Perform preventive, corrective, and breakdown maintenance on heavy equipment Diagnose, troubleshoot, and repair mechanical, hydraulic, and electrical faults Conduct overhaul and component-level repairs when required Maintain accurate service reports, inspection records, and maintenance logs Monitor equipment performance and identify recurring issues for improvement Coordinate with internal teams to ensure timely and efficient service delivery Ensure compliance with OEM standards, safety regulations, and company policies Requirements & Qualifications Proven experience in product support, service engineering, or after-sales support Strong technical knowledge of heavy equipment (excavators, cranes, forklifts, etc.) Solid understanding of hydraulic, electrical, and mechanical systems Ability to interpret technical manuals, schematics, and service documentation Excellent communication and customer-handling skills Willingness to travel to client sites across the UAE Preferred Skills Experience with OEMs such as Caterpillar, Komatsu, Volvo, Liebherr, or JCB Prior experience in the UAE or GCC market Familiarity with service management systems and reporting tools

Responsibilities

The Product Support Service Engineer acts as the primary contact for technical support, performing preventive, corrective, and breakdown maintenance on heavy equipment, including diagnosing and repairing mechanical, hydraulic, and electrical faults.