Overview:
Product Support Engineer IV
Responsibilities:
Our new global headquarters is conveniently located in Irvine, CA near John Wayne Airport in the Park Place development. For our onsite and hybrid employees you will be able to enjoy amenities such as access to many restaurants and shops, running trails, a fitness deck, outdoor seating, dry cleaning, car wash, free garage parking, car charging stations, shuttle service for train commuters, outdoor games like bocce, horseshoes, gaming tables, pickle ball, and basketball. For more information on Park Place visit parkplaceirvine.com.

WHO WE ARE:

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!
How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.
If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.

JOB SUMMARY

The Product Support Engineer IV is a senior member of the PTS Engineering Services team, responsible for a wide range of technical functions supporting in-service operations of Panasonic Avionics’ IFEC systems. This role leads and supports engineering services, process improvement, and cross-functional initiatives that may include technical publications, rack systems, specialized tooling, repair support, and other operational projects. The ideal candidate combines deep technical expertise with strong project management skills and a proactive, collaborative mindset to drive operational efficiency, service quality, and long-term business growth.

KNOWLEDGE / SKILL REQUIREMENTS

• Deep technical knowledge of In-Flight Entertainment systems and/or avionics, including the ability to apply engineering principles to support, troubleshoot, and improve system performance.
• Strong engineering judgment, with the ability to develop and refine procedures that guide effective decision-making and task execution.
• Advanced troubleshooting and analytical skills across hardware, software, and integrated systems.
• Strong project management skills, including the ability to lead cross-functional initiatives, manage competing priorities, coordinate resources, maintain effective stakeholder communication, and drive timely execution of engineering and support deliverables.
• Excellent written and verbal communication skills for conveying complex technical information across internal teams, external partners, and customer stakeholders.
• Advanced proficiency in Microsoft 365 Suite; familiarity with project management and documentation tools is a plus.
• Extensive knowledge of global civil aviation regulations and requirements relevant to IFEC systems, maintenance, and repair.
• A high degree of initiative, ownership, and accountability in delivering engineering outcomes.
• Strong mentoring and coaching skills, with the ability to support the development of less experienced engineers.

EDUCATION / EXPERIENCE REQUIREMENTS

• Bachelor’s degree in engineering, aviation maintenance, or a related technical field preferred; equivalent experience will be considered.
• 8+ years of experience in aircraft maintenance, avionics, or technical field support, with a strong background in IFEC systems.
• Proven experience leading multiple concurrent cross-functional engineering projects, with the ability to prioritize effectively, manage complexity, and drive results.
• A&P or other regulatory certifications are a plus.

OTHER REQUIREMENTS

• Up to 20% travel may be required to support on-site engineering activities, customer engagements or field operations.
• Working hour flexibility to support a global 24/7 organization.
  Our Principles:
  Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude