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Product Support Engineer at NTT DATA

Heredia, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem-Solving, Communication Skills, Microsoft Office, SQL, Help Desk Support, IT Systems, Ticketing Support Systems

Industry

IT Services and IT Consulting

Description

Product Support Engineer identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focused on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge. 2+ years of help desk support experience Effective verbal and written communication skills Effective problem-solving skills Proficient in use of Microsoft Office products Must be passionate about contributing to an organization focused on continuously improving consumer experiences Understanding of IT systems and functions with preferred previous work experience in the IT field Some knowledge of SQL Experience with ticketing support systems Associate's or bachelor's degree in computer science, Information Technology or a related field

Responsibilities

The Product Support Engineer identifies, researches, and resolves technical problems of moderate complexity. They respond to requests for technical support and document, track, and monitor problems using applicable systems and tools.