Product Support Engineer (PSE)

at  Safran

DESCRIPTION DU POSTE

Safran Landing Systems in Toronto has an exciting position for a Product Support Engineer within the Customer Services team.
This role will report to the Product Support Engineering Manager within the Customer Services Department. This is a key role in supporting internal and external customers, with associated activities to improve the flexibility of Safran Landing Systems’ offerings and speed to provide solutions to our customers. You will be involved in the development of On-wing repair schemes, responsible for the management of Technical Events and for communication of technical information to the customer via our Customer Support Network. Communication can range from answering queries verbally or in writing through to presenting solution development to an Airframer or Airline(s).

DESCRIPTION COMPLÏ¿½MENTAIRE

• Technical Liaison, Engineering Support & Incident management
• Technical Support to Airframers/Customer Service Centers/Airlines
• Customer invoicing for technical support activities
• Maintaining performance indicators for the technical support activities
• Program management support
• Support Engineering, Technical Data & Systems Management
• Spares Engineering
• Support to Technical Publications compilation and review (CMM/SB/SIL)
• Assessment of product performance: Reliability, Maintainability & Supportability
• Life management analysis for continued airworthiness
• Development of Customer Training

Please refer the Job description for details