Product Support Engineer at Samsara

, South Karelia, Finland -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

101700.0

Posted On

29 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electronics, Mechatronics, Electrical Engineering, Debugging, Customer Service, Problem Solving, Data Analysis, SQL, Python, Automotive Systems, Communication, Soldering, Test Equipment, Interpersonal Skills, Creativity, Resourcefulness

Industry

Software Development

Description

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: We are looking for an experienced Product Support Engineer to join our Global Technical Support organization, with a primary focus on Safety Cameras. In this role, you will be focused on solving mission‑critical issues across Samsara’s Safety Cameras and vehicle gateway products, including investigations into camera hardware failures, recording reliability, and cases that require manual video retrieval when footage cannot be obtained through standard dashboard tools. This is a remote role open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: Investigate Safety Camera hardware failures that block video retrieval, such as damaged cameras, intermittent recording, or missing footage scenarios. Lead and support manual video retrieval requests when footage cannot be retrieved via standard dashboard tools (e.g. due to cable damage, device power loss, or physically damaged cameras). Maintain the lab space and keep equipment operational and orderly. Root cause basic EE field failures using a power supply, oscilloscope, multimeter, and bench equipment. Serve as a subject matter expert and educator to our Global Technical Support team. Lead post‑mortem analyses for high‑impact Safety & Cameras incidents, identifying root causes, systematic patterns that need engineering attention, process/tooling improvement opportunities, and relevant trends to inform product truth and customer guidance. Build world-class tools to automate manual processes, and develop SQL queries to accelerate investigations and analysis of issues. Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: Associate’s degree in Electronics, Mechatronics, Electrical Engineering, or a similar field; B.S. degree is a plus. Proficiency in following detailed instructions and interpreting procedures and wiring schematics. Required skills include small component soldering. Experience using or the ability to rapidly learn various test and measurement equipment (e.g., multimeter, logging power supplies, microscope, thermal chamber, optical tools). 2-3 years of experience in debugging electrical or automotive systems. Excellent communication, customer service, and interpersonal skills. Demonstrated resourcefulness, creativity, and problem-solving abilities. Ability to work in a fast-paced dynamic environment. Travel to customer locations for on-site investigations as needed (~10% travel). An ideal candidate also has: Automotive or heavy equipment experience. Electro-mechanical systems expertise. Data Analysis skills; Python, SQL and Tableau. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. $67,235—$101,700 USD At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Responsibilities

Investigate hardware failures of Safety Cameras and lead manual video retrieval requests. Maintain lab space and serve as a subject matter expert for the Global Technical Support team.