JOB OVERVIEW

We are seeking a dedicated and skilled Product Support Engineer to join our client based in Washington. The ideal candidate will possess a strong background of product support, (after sales support) to customers, distributors and direct end customers.

EDUCATION AND TRAINING REQUIREMENTS

• Must possess an Engineering related formal qualification, comparable to UK’s BTEC ONC / HNC Qualification.
• In exceptional circumstances formal qualifications may be substituted with proven practical knowledge & extensive experience of powered access equipment (however must be supported with a thorough general engineering background).
• Must posses excellent communications skills (written & verbal) & be confident / professional in dealing with all customer requests.
• Must be flexible & willing to travel extensively across the EMEA territory to satisfy customer expectations for the clients support.
• Foreign language skills would be advantageous (especially Dutch, French or Spanish).
  Job Types: Full-time, Permanent
  Pay: £43,967.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Application question(s):

• Do you hold an Engineering related formal qualification, BTEC ONC/HNC?
• Do you speak Dutch, French or Spanish?
• Are you flexible to travel extensively across the EMEA territory?

Education:

• GCSE or equivalent (preferred)

Work Location: In perso

• To provide an effective technical / customer support service for machines post-delivery.
• To ensure prompt and effective resolution of all customers reported issues.
• To act as direct customer interface on behalf of the client, maintaining the highest standards of professionalism & customer support at all times.
• Must always act professionally & within the best interests of the client.
• Provide on-site support to resolve machine problems or to advise customer technical personnel, including the need for short notice overseas travel to customer locations (where necessary).
• Carry out technical (service) training on machines for distributors and major fleet customers.
• To conduct pro-active & periodic customer visits (sometimes in conjunction with the Sales Team) to support the ongoing development of effective & valued customer relationships.
• Report machine service and reliability issues to the Quality Manager / Operations Team.
• Where necessary to visit customer locations to conduct audits on warranty parts, claims & issues.
• To support pro-active discussions in relation to spare parts, exploring additional opportunities to generate or increase spare parts revenue to all customers.
• Maintain records of support activities and field service issues.
• Prepare, validate & support the issue of service bulletins ensuring circulation to all relevant recipients.
• Provide technical information, drawings, etc to support customer problems and training requirements.
• Promote and maintain a safe working environment.
• When requested, to support client customer events, exhibitions & special customer activities
• To investigate & support any customer opportunities in relation to chargeable service / support work on Snorkel or other manufacturer’s equipment (where possible with end customer applications).