Product Support Expert - 2nd Line at Booksy

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Product Management, Quality Assurance, Jira, Datadog, Analytical Skills, Task Management, Problem Solving, SaaS, Process Improvement, Customer Experience, Collaboration, Bug Investigation, Issue Reproduction, Impact Validation, English Communication

Industry

Internet Marketplace Platforms

Description

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange meaningful ‘me time’ moments, we’re in the business of helping people thrive and feel fantastic. Working in an ever-changing scale-up where things are messy and resources are limited isn’t for everyone. If you thrive in stable environments with big budgets, rigid processes and zero ambiguity, then—if we’re honest—we’re probably not for you. But if you enjoy bringing order to chaos, taking ownership, and solving complex problems at the intersection of technology, product, and customer experience, you’ll likely feel right at home here. The people you’ll like to work with and the problems you’ll enjoy solving: As a Product Tech & Quality Expert, your purpose will be to act as the technical backbone of second-line support making sure product issues are clearly understood, correctly prioritised, and resolved by the right teams. You’ll work closely with Product, Engineering, and Customer Support to investigate bugs, reproduce issues, validate impact, and ensure nothing critical falls through the cracks. Your day-to-day impact will be felt across multiple products, including, especially during and after releases and maintenance updates. 3+ years’ experience in a technical, product, or quality-focused role Hands-on experience working with Jira and monitoring or observability tools such as Datadog Strong analytical skills with the ability to reproduce, verify, and prioritise technical issues Excellent task management skills and the ability to juggle multiple priorities Conversational-level English (spoken and written) — English is our company language and used for all business-wide communication It will also help you to have… Experience working closely with Product and Engineering teams A background in SaaS, scale-ups, or fast-moving technical environments A process-improvement mindset and comfort proposing better ways of working Some of the benefits we offer are: This is a fully remote position. We take pride in being a globally distributed team. A generous holiday allowance of 26 days plus public holidays. Access to a global learning and development program, wellness benefits, and discounts across partner platforms. Our Diversity and Inclusion Commitment: We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you. Kindly submit your application and CV in English to ensure it is successfully reviewed.

Responsibilities

As a Product Tech & Quality Expert, you will act as the technical backbone of second-line support, ensuring product issues are understood and resolved. You will collaborate with Product, Engineering, and Customer Support to investigate and prioritize technical issues.