Product Support Manager- Deltek (Vantagepoint) at SSOE, Inc.

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Deltek Vantagepoint, ERP, Project Accounting, Resource Planning, Data Management, Change Control, Reporting, Analytics, System Security, User Training, System Optimization, Technical Troubleshooting, Cross-Functional Collaboration, Performance Metrics, Compliance, Workflow Automation

Industry

Engineering Services

Description

Overview You don't have to be an employee long before you understand the SSOE difference. It goes back to our history of reinventing ourselves for new markets, serious rates of growth year after year, and being ahead of the curve in technology. Those are the achievements of a company that rewards talent and effort in ways that mean the most to the individual. When you work at SSOE, you work with the best and you're a part of something bigger than yourself. And providing the best possible workplace for our employees gives us a competitive advantage-helping us attract and retain top talent and drive better business results. Responsibilities The following duties are typical of the position, but are not all encompassing. Responsibilities include those required to deliver quality service on schedule and within budget in a team environment. Coaches, directs, coordinates, facilitates and supervises section personnel including system administrators, support staff, and implementation team members. This includes all employment and employee relations activities. Oversees the end-to-end configuration, and optimization of Deltek Vantagepoint ERP system, ensuring alignment with organizational business processes and strategic objectives across all modules including Accounting, CRM, Project Management, Resource Management, and Vantagepoint Payments. Manages system setup and activation tasks including user account creation, role-based security configuration, fiscal year setup, multi-currency management, and organizational structure configuration to ensure proper system functionality and data integrity. Ensures data migration, integration, and system conversions are executed accurately, including transfers from legacy systems (e.g., Deltek Vision), while maintaining data integrity, minimizing downtime, and implementing data cleanup and optimization procedures. Develops and implements comprehensive training programs for end-users across all departments, ensuring proficiency in system functionality, workflow automation, and best practices. Collaborates with the Training and Development Department to create training materials and facilitate user adoption. Establishes and maintains system security protocols, including role-based access controls, multi-factor authentication, password policies, audit trail monitoring, and compliance with industry standards and regulatory requirements (e.g., DCAA compliance for government contractors). Coordinates with cross-functional teams including IT, Finance, HR, and Project Management to understand ERP requirements, implement system enhancements, develop custom workflows, and ensure seamless integration with other business applications (e.g., Microsoft Outlook, QuickBooks Online, Delteki ntegrations). Monitors system performance, conducts readiness assessments, manages system updates and upgrades, and troubleshoots technical issues to ensure optimal system availability and functionality. Acts as primary liaison with Deltek support and external consultants. Develops and deploys custom reports, dashboards, and key performance indicators (KPIs) to provide real-time insights into firm performance, project health, resource utilization, financial metrics, and operational efficiency using Deltek Dela AI capabilities. Manages system change control processes, tests new features and configurations, and implements improvements to enhance automation, reduce operational costs, and increase project efficiency and profitability. Oversees project management and resource planning functionality within Vantagepoint, ensuring proper configuration of project scheduling, budgeting, time tracking, expense management, billing, and invoicing workflows. Identifies system utilization gaps, optimization opportunities, and areas for process improvement. Develops and implements strategies to maximize ROI and achieve performance targets including increased project visibility and improved cash flow. Responsible for section employee relations activities with the assistance of the Human Resources Department. Job may require use of AI or similar digital technology including Deltek Dela to perform the job function. Note: This position is a permanent full-time remote role for US shifts, specifically from 6:00 PM to 3:00 AM IST. Qualifications What You Will Bring: Bachelor or Master's Degree in Information Systems, Business Administration, Computer Science, or related field. Minimum of ten (10) to twelve (12) years related experience in enterprise software administration and implementation. Deltek VantagePoint exprienced is required. Knowledge / Experience full lifecycle ERP ownership: configuration, optimization, upgrades, change control, support operations. Ability to define and standardize firm-wide business processes and translate them into ERP configuration and governance. Strong understanding of project accounting / professional services operations /resource planning and project health metrics General exprience related to this management position such as ERP security administration / reporting & analytics / integrations & data management / change control / release management / demonstrated experience supporting environments with compliance requirements. Excellent english communication and coordination skills. Desirable Skills: Deltek Vantagepoint experience. ERP Additional Perks Offered: A collaborative and supportive culture where you’re not just a number—you’re a critical and highly valued member of our team! Hybrid / remote framework. As part of a multidisciplinary team, you will experience exciting projects from start to finish and interface directly with some of the most forward-thinking clients in the world. A mindset of continuous learning where you are encouraged to ask questions, bring fresh ideas to the table, and pursue your professional development goals. A diversity of market sectors, project types, and geographic locations that help insulate your career from economic ups and downs. A formal career path and real opportunities for advancement. A holistic approach to compensation and benefits that supports your physical and mental health, encourages work-life balance, and empowers your career advancement and financial success. SSOE– The Best of Both Worlds At SSOE, our growth trajectory allows us to offer the opportunities normally associated with a large firm while embracing the collaborative and supportive culture often found in smaller firms. As a member of the SSOE team, you will work on exciting and diverse projects for Fortune 100 clients around the globe, supported by the best technology for the task at hand. You will experience our employee-centric culture that strives to offer a healthy balance, flexible working arrangements, direct access to leadership at all levels, and a mindset of continuous learning. Once you experience the SSOE difference, you’ll understand the why behind our metrics: 28% - of our employees have been with SSOE for 10 years or more. 15% - percentage of employees with tenure exceeding 15 years. 99% - our CEO’s approval rating on Glassdoor. 98% - portion of our clients who say they would recommend us to a colleague.

Responsibilities

The Product Support Manager oversees the configuration and optimization of the Deltek Vantagepoint ERP system, ensuring alignment with business processes. They also manage user training, system security, and coordinate with cross-functional teams to enhance system functionality.