Product Support Manager at Mustang Cat

Lufkin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

0.0

Posted On

06 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Budget Management, Employee Relations, Customer Service, Performance Reviews, Microsoft Office, Database Systems, Staffing, Operational Management, Interpersonal Skills

Industry

Machinery Manufacturing

Description

Building Texas… Powering the World. Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025! Mustang Cat is urgently hiring for a Service Operations Manager in Lufkin, Texas to supervise the Parts, Sales, and Service of Caterpillar industrial equipment and power systems. The Service Operations Manager is responsible for leadership and management over Mustang Cat's Lufkin branch location. Service Operations Manager Benefits Include: Great Work-Life Balance On-Premise Clinic Tuition Reimbursement Vast Growth Opportunities Job Stability Full-Time Benefits to Include: Medical, Dental, Vision 401(k) Employer Matching Paid Vacation, Sick Time, Holidays Management Incentive Service Operations Manager Position Requirements: Supervise Parts, Sales, and Service of Caterpillar industrial equipment and power systems Managing facility budgets (GP, PAD, expenses, and WIP) Perform all employee Performance Reviews and Merit Increases Branch staffing and employee relations Maintain employee engagement and a productive work environment Represent Mustang in a professional manner in and away from the office Ensure exceptional customer service and support are provided by all Mustang Cat branch employees As the Service Operations Manager, you will manage, supervise and perform all duties associated with the day-to-day operations of the Mustang Cat Lufkin branch location. Service Operations Manager Position Requirements: Bachelor's degree majoring in business, industrial, or mechanically related field Working knowledge of Parts, Sales, and Service of Caterpillar industrial equipment and power systems Will consider previous work and management experience in lieu of educational requirements Minimum of 5 years of demonstrated management experience and proven leadership ability Self-motivated with a strong work ethic Be able to motivate and be a part of a team Exceptional interpersonal skills, with the ability to deal with and relate to customers and their needs Excellent computer skills, with experience using all Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and other Database systems Check out the Mustang Cat Anthem to see our mission in action! Having trouble logging in? Create an account through the link on the "Sign In" pop-up window, and apply today! Mustang Cat is an Equal Opportunity Employer.

Responsibilities

The Service Operations Manager is responsible for the leadership and day-to-day management of the Lufkin branch, supervising Parts, Sales, and Service. Key duties include managing facility budgets, conducting employee performance reviews, and ensuring exceptional customer support.