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Product Support Representative II at UKG

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Multitasking, US Payroll, Time and Labor, HR, Microsoft Suite, Empathy, Training, Fast-Paced Environment, Technology Utilization, Relationship Building, Metrics-Driven, Precision, Accuracy

Industry

Software Development

Description

Working hours will align with US business-based hours and adjust by 1 hour to account for daylight savings time. Participate in on-call rotations to support critical client needs "after hours". Serve as the first point of contact for our customers, providing support through various channels inbound phones, email and a callback model. Expand your knowledge of product offerings, support policies, and delivery methods. Provide empathetic customer service to ensure customer satisfaction. Foster strong relationships with internal partners and communicate effectively across all organizational levels. Utilize your problem-solving skills to resolve complex customer queries. Thrive in a fast-paced, high-volume environment with precision and accuracy. Efficiently leverage various technologies and multiple screens. Participate in internal and external training sessions as required. Proficient in English, with strong verbal and written communication skills. Ability to multitask and achieve goals in a fast-paced, metrics-driven environment. Experience with US Payroll/Time and Labor/HR is advantageous. Ability to set and manage customer expectations effectively. Bachelor's degree required: BCom, BA, BSc. Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word. Growth and Development Opportunities: At UKG, your professional growth is our priority. We offer a robust onboarding experience that includes in-depth training and personalized mentoring to set you up for success. Our commitment to your development doesn't stop there--we provide ongoing training aligned with product updates and support your long-term career advancement goals.

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Responsibilities

Serve as the first point of contact for customers, providing support through various channels. Resolve complex customer queries while ensuring customer satisfaction and fostering strong relationships with internal partners.