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Product Support Representative III at UKG

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Case Management, Troubleshooting, Technical Skills, MS Office, Programming, Payroll, Human Resources

Industry

Software Development

Description

Delivers a world class customer experience through case, email, phone, and chat channels that creates and retains "partners for life" Manages case queues and establishes case priorities in accordance with client service level agreements Diligently diagnoses, troubleshoots, and uses internal/external resources to recommend resolutions Educates and trains customers on resolution [best practices] and workarounds to create self-sufficiency Accurately documents case activity and follows through with commitments Collaborates with internal partners to expedite and champion customer needs Participates in product testing and provides feedback on analysis 2+ years' experience in a fast-paced customer service/troubleshooting environment Exceptional technical skills and proficiency in MS Office Programming Coding Experience working directly in a Payroll and/or Human Resource environment

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Responsibilities

Delivers a world-class customer experience through various communication channels. Manages case queues, diagnoses issues, and collaborates with internal partners to meet customer needs.