Product Support Representative - Indaiatuba/SP or Catalão/GO at John Deere

Indaiatuba, São Paulo, Brazil -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bachelor's Degree, Technical Knowledge, Advanced English, CCMS Experience, Effective Communication, Technical Experience, Dealer Tech Manuals, Process Analysis, Creative Mindset, SAP Understanding, How To Videos, Service Advisor, Creo/CreoView Familiarity, Deere Equipment Operation, EPDP Experience, Intermediate Spanish

Industry

Machinery Manufacturing

Description

Trabalhamos para que a vida possa avançar e estamos sempre à procura de pessoas inovadoras que possam contribuir com a nossa missão. Que tal fazer parte do nosso time? Local Principal: Brasil (BR) - São Paulo - Indaiatuba ou Catalão Função: Customer Experience (CA) Título: Product Support Representative - Indaiatuba/SP or Catalão/GO - 114168 As a Product Support Representative at John Deere, assigned to the Indaiatuba/SP or Catalão/GO unit, you will be responsible for resolving complex doubts about the installation of precision technologies in sprayers, planters and harvesters. He will promptly attend to technical questions raised by dealers and field teams, especially at critical moments of operation. You will also investigate recurring problems, propose corrective solutions and develop improvements to make the installation process more efficient. You will be responsible for documenting processes and supporting the increased autonomy of the dealer network. Main Responsibilities Be responsible for resolving complex installation questions on Precision Upgrades, primarily on Sprayers, Planters & Harvesting Equipment; Timely response to zero-hour issues and installation questions from our dealer channel and field teams; Develop proactive and innovative solutions to increase efficiency, dealer capability, and improve the installation experience; Investigate zero-hour issues, collect data, determine corrective action, and advise how to effectively remedy to prevent reoccurrence; Create robust process documentation to integrate sustainable processes for Precision Upgrades. Skills You Need Bachelors Degree in Engineering or Business. Technical knowledge of Ag Products and Precision Upgrades; Avanced English (wide vocabulary, good grammar, conducting meetings, arguing, negotiating and training); Experience with CCMS; Ability to read schematics and engineering prints; Effective communication and interpersonal skills; Technical experience relating to design/diagnostics of hydraulic, electrical and electronic systems; Demonstrated ability to interact with diverse stakeholder groups under pressure including dealers and customers; Experience using Dealer Tech Manuals and Parts Catalogs; Ability to analyze established processes, create new robust processes that ensures integration with Production Systems. What Makes You Stand Out Creative mindset to think outside the box to develop innovative solutions; Demonstrated ability to collaborate with others and generate new and innovative ideas; Understanding of SAP to do BOM explosions; Experience developing “how to” videos; Experience with technology as it applies to planters, crop harvesting, and sprayers; Experience using Service Advisor/Service Center to diagnose and reprogram machines; Familiarity with Creo/CreoView to retrieve, view, and annotate 3D models; Trained and authorized to operate (preferably experienced) Deere Equipment; Three or more years of experience with the Enterprise Product Development Process (EPDP), Customer Support Process (CSP), and/or Enterprise; Customer Acquisition Process (ECAP) or similar processes; Intermediate Spanish (reads and writes emails independently, participates in calls and meetings); Familiar with Manufacturing Process Planner (MPP). Nossos principais benefícios Remuneração variável; Plano de Saúde; Plano Odontológico; Seguro de Vida; Previdência Privada; Benefício Ótica; Reembolso vacina; Universidade Corporativa; Wellhub (Gympass); Dependendo da unidade, você terá restaurante no local, vale refeição ou alimentação; Auxílio farmácia; Entre outros #LI-Hybrid Nosso Processo Seletivo A seleção começa com a sua inscrição, para algumas vagas, existem alguns testes adicionais. Você terá a possibilidade de conhecer pessoas do time nas entrevistas! Nosso processo seletivo é flexível em termos de tempo, então não se preocupe! Nossa equipe de Talent Acquisition está comprometida em proporcionar a melhor experiência para você. Analisamos todas as candidaturas cuidadosamente e fornecemos feedback em todas as etapas do processo. Além disso, todas as orientações serão enviadas por e-mail! Sobre a John Deere A John Deere é líder global no fornecimento de produtos, tecnologia e serviços avançados para clientes que desempenham um papel essencial na agricultura, construção, florestal entre outros setores. Nosso objetivo é atender à crescente necessidade mundial de alimentos, combustível, abrigo e infraestrutura, enquanto promove a sustentabilidade e a preservação do planeta que chamamos de lar. Inovamos para impulsionar a produtividade e proteger nosso planeta e convidamos você a fazer parte dessa história. Trabalharemos juntos para criar, testar, superar para que para que a vida possa avançar. 💚🚜

Responsibilities

As a Product Support Representative, you will resolve complex installation questions regarding precision technologies in agricultural equipment. You will also investigate recurring problems and develop improvements to enhance the installation process.