Product Support Representative (night shift) at UKG

Varna, Varna, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Analytical Thinking, Communication Skills, Problem Solving, Collaboration, Documentation, Quality Control, Process Automation, Zendesk, Organizational Skills, Multi-tasking, Presentation Skills, Empathy, Flexibility, Proactivity

Industry

Software Development

Description

Be an expert in the features and functionality of the One View platform Provide One View Teams and One View Users support on One View Platform questions and issues Manage demand, with appropriate prioritization applied Analyze reported issues and carry out first level diagnostics before determining next steps Collaborate with other One View teams, through formal and informal channels, to address issues and define next steps Responding promptly with respect to the customer's concerns Troubleshooting common issues and directs clients' issues towards appropriate department if further assistance is needed Identifies problems and guides clients through corrective steps Writes and maintains documentation to improve client references Ensure the knowledge exposed to our customers is accessible & meets the highest standards Develop insights as to how knowledge can improve our customer's experience Contributing to process automation & efficiency Enhancing quality control process Enabling self-service & the Immedis community Excellent English written and verbal communication skills 1 to 3 years' experience post-graduate, in a technical support/customer facing role High school diploma, general education degree, or equivalent Analytical thinking & can add knowledge, solutions, and ideas Keen to grow, learn and develop in a challenging hypergrowth organization Works well in a team Wants a serious challenge to accelerate their career Strong Communicator & good at building Relationships Reliable, Confident & Consistent Committed to a great Customer Experience Dynamic ability to prioritize Not afraid to voice concerns and makes suggestions Has Strong presentation skills Wants to be part of an incredible journey, creating a world leading organization Zendesk experience Excellent customer service skills 2+ years' experience in working with or supporting enterprise platforms Strong organizational, multi-tasking and planning skills Must be motivated, professional, and able to work on own initiative, to take ownership and with the capacity to be a versatile team player: flexible, proactive, and pragmatic Focused and results oriented Maintaining a positive, confident, empathetic, respectful and professional attitude High focus on quality and customer satisfaction

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Responsibilities

Provide support to One View Teams and Users regarding the One View platform. Analyze issues, troubleshoot common problems, and collaborate with other teams to enhance customer experience.