Product Support Representative- PSR at LINDER INDUSTRIAL MACHINERY CO

Bealeton, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Parts and Service Sales, Customer Relationship Management, Mechanical Aptitude, Heavy Equipment Maintenance, Interpersonal Relationships, Verbal Communication, Written Communication, Computer Proficiency, Quotation Preparation, After-sales Support

Industry

Commercial and Industrial Equipment Rental

Description

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more. Job Summary: Expand Linder’s presence in assigned territory, providing product support to customers, and increase product support revenue. Promote Linder’s “all makes” products and demonstrate by actions that the PSR and Linder are solutions providers. Responsibilities: • Increase Parts and Service Sales opportunities in assigned territory in order to grow revenue, including consumables and commodities, service repairs, and undercarriage • Prepare and present Parts and Service quotations for customers • Conduct after-sales visit • Complete and present Komtrax and Warranty certificates, complete 90 -day revisit, discuss and sign up customers for electronic part ordering • Acquire customer information to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers - all information to reside in CRM • Conduct routine machine visits completing 50-point walk around inspection and present to customers • Promote current Parts and Service marketing and sales programs to include New, Used , and All Makes opportunities • Develop and maintain partnerships with internal customers (Service, Parts, and Sales) • Maintain DAILY call reports on CRM • Develop strong working relationship with mainline salesperson in assigned territory to form a strong supp ort team for customers • Other tasks as requested by manager Education/Experience/Skills: • Associate degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience • Proficient computer skills • Skilled in developing inter-personal relationships • General knowledge of maintenance, repair, parts department functions, sales, and customer needs • Mechanical aptitude and experience in heavy equipment industry required • Excellent verbal and written communication skills Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Responsibilities

The PSR is responsible for increasing parts and service revenue within an assigned territory through sales opportunities and customer support. Key tasks include conducting machine inspections, managing customer data in CRM, and developing partnerships with internal sales and service teams.