Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Product Support Representative at UKG

Sofia, Sofiya, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Analytical Thinking, Problem-Solving, Communication Skills, Teamwork, Customer Experience, Prioritization, Presentation Skills, Customer Service, Organizational Skills, Multi-Tasking, Planning Abilities, Motivation, Initiative, Quality Focus, Documentation

Industry

Software Development

Description

Provide technical support to One View Product users on raised requests. Organize and prioritize incoming technical support requests. Maintain clear and regular communication with users regarding request status. Analyze and validate technical support requests by reproducing use cases. Address complex configurations and technical challenges. Escalate and manage 3rd Level Support Requests when necessary. Become an expert in One View Product features and functionalities. Stay updated on new product features. Document and create troubleshooting articles. Minimum of 1 year experience in a product support role. High school diploma, general education degree, or equivalent. Strong analytical thinking and problem-solving skills. Excellent English communication skills, both written and verbal. Ability to work well in a team and independently. Commitment to delivering exceptional customer experience. Dynamic prioritization skills and ability to voice concerns and suggestions. Strong presentation skills. Optional: Experience with Zendesk. Excellent customer service skills. Strong organizational, multi-tasking, and planning abilities. Professional, motivated, and able to work on own initiative. Focused and results-oriented with a positive and empathetic attitude. Prompt response to customer concerns and effective troubleshooting. Ability to write and maintain documentation for client reference. High focus on quality and customer satisfaction. Experience with MS Office, databases like PostgreSQL or MySQL, and CRM/Enterprise software.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Provide technical support to One View Product users and manage incoming support requests. Analyze and validate requests, address complex configurations, and document troubleshooting articles.