Product Support Sales Rep (PSSR)

at  Riggs Cat

Description:
The Product Support Sales Representative (PSSR) is responsible for maximizing the sale of parts and service capabilities by calling on customers in an assigned territory. You must demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.

IMPORTANT INFORMATION

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts and outside weather conditions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Required travel is up to 100%. This is an outside sales position which may require some overnight stays depending on territory needs (average 1-5/mo).
This position is considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c

• Promotes and sells Caterpillar equipment parts and company service capabilities; inspects customer equipment; develops/delivers proposals and estimates; develops and sells maintenance contracts
• Prepare territory coverage call plan, manage sales opportunities and sales activity reports
• Receives customer orders, serves as the customer contact point, and occasionally assists in the education of customer base on parts and service programs/initiatives
• Collaborates with other departments to provide exceptional customer service
• Work diligently to achieve desired results as defined on Sales Scorecard, focus on safety, financials, operations, and customer service
• Work independently and with a team in a fast-paced, high volume environment building relationships within the team, customers, vendors, and community organizations
  Requirements: