We are looking for a Product Specialist to provide application support for our client. This position will be full-time contract and remote with the possibility of moving to a full-time employee role, requiring onsite presence.

• Collaborate with business units and coordinate with cross-functional teams
• Provide tier 1 support for Division applications
• Perform technical and application support functions
• Provide first-level contact for incoming service requests
• Review incoming service requests for knowledgebase solutions
• Collect information from users for service requests
• Track, route, and redirect unresolved service requests to correct resources
• Escalate complex issues to Tier 2 Service Desk resources
• Provision application access
• Identify and route Data Exceptions
• Walk users through problem-solving steps
• Convey resolutions of service requests to users
• Resolve and close low-level service requests
• Perform proper recording and documentation of activities and solutions
• Perform periodic knowledge base review
• Perform user access audits
• Perform user acceptance testing
• Research changes in pharmacies, hospitals, medications, and healthcare-related datasets